Claims Customer Advisor – First Notification of Loss

Job title:

Claims Customer Advisor – First Notification of Loss

Company

INSHUR

Job description

No experience? No problem! We provide full training – all you need is the ability to listen attentively, take clear and accurate notes, show genuine empathy, adapt quickly to changing situations, and thrive as part of a supportive team.We are looking for a Claims Customer Advisor – First Notiication of Loss to join us at INSHUR! We’re based in sunny Brighton ☀️ (sea 🌊, chips 🍟, and seagulls 🕊️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home 🏠. You’ll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once a week, fostering a dynamic and supportive environment.You’ll be working on re-inventing insurance in exciting markets across multiple territories including the UK 🇬🇧, US 🇺🇸, and the Netherlands 🇳🇱, with plans to expand into new European countries.What you’ll do? Make a Difference for Customers Every Day!Supported by and reporting to the Team Leader in this role, you’ll play a pivotal part in helping customers navigate challenging situations. Your proactive approach and dedication will allow you to identify the best solutions to meet customer needs, offering peace of mind and making a meaningful impact.When a claim occurs, it’s often a stressful and overwhelming experience for the customer. As their first point of contact, you’ll provide calm, reassuring guidance and act swiftly to address their concerns. You’ll handle claims with efficiency and expertise, including assessing liability, setting accurate reserves such as recovery reserves for non fault claims and leveraging technology and supplier partnerships. By doing so, you’ll ensure a smoother, more positive claims process and work towards the best possible outcomes for all parties involved, contributing to the overall success of the team.To find out more about career progression and what it’s like to be part of the INSHUR claims team, click to read about the experiences of one of our Claims Customer Advisors career progression to a Claims Handlers.🎯 While we prioritise aptitude and passion over a strict checklist of requirements, we’ve outlined a core set of skills we believe will lead to success in this role. To make things clear, we’ve categorised them into “essentials to thrive in the role” and “additional skills that could set you apart”We’d love to hear from you if you have…these essentials to thrive in the role;

• Skilled Communicator: You clearly convey information, actively listen, and take accurate notes to keep everyone informed.

• Confident and Assertive: You have the self-assurance to tackle problems head-on, make decisions, and influence outcomes positively.
• Tech-Savvy Professional: Comfortable navigating software and online tools, you can type clear, concise notes and adapt quickly to digital processes.
• Innovative Problem Solver: You thrive on tackling complex problems with creativity, questioning the status quo, and delivering fresh and impactful solutions.

… this additional experiences could set you apart

• Call centre experience: Previous experience in a call center or insurance role can give you a head start, but it’s not essential. If you bring the right mindset, resilience, and a willingness to learn, we’ll provide the training you need to thrive.

You’ll love it here if you:💡 Thrive navigating ambiguity and finding clarity in uncertain situations.👏 Take pride in being accountable and owning your responsibilities.🚀 Enjoy in a fast-paced environment where change happens quickly.🔧 Are solutions-focused and driven to overcome challenges.💪 Embrace resilience and adapt to setbacks with a positive attitude.🧠 Are curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.You may not enjoy working here if:⏳ Prefer a slow-moving environment.📝 Feel most comfortable when tasks and processes are clearly defined from the start.🤔 Struggle with handling multiple challenges at once or adapting to frequent changes.🚫 Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.What to expect from the process:Pre-Screen Question: A very brief questionnaire to assess your written communicationIntro call: 30-minute video call with the Talent Team to discuss the role and your experience.First Interview: 60-minute video call with the Team Lead and People team to assess your ability to thrive in the role and an opportunity for you to ask questions.Technical Interview: 60-minute on-site interview in Brighton where you’ll run through a note-taking and information-gathering task with the Head of Claims and Claims ManagerWhat we offerA salary and performance based bonus that takes into account any previous experience and location of work when agreeing on the final offer.We offer all our employees stock options and we will pay into your pension monthly. We’ve also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:🌴 30 days of holiday annually, plus bank holidays🏥 Private healthcare for you and your family, including pre-existing conditions💼 Life insurance at 3x your salary👶 13 weeks parental leave at full pay for new parents👶🏽 Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax🚲 Ride to work scheme💰 Workplace pension scheme to help you save for retirement⏰ Flexible working hours to suit your lifestyle📚 £500 annual personal training allowance plus regular learning opportunities on a variety of topics💪 £40 monthly wellbeing and WFH allowance to keep you healthy and productive📞 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more💆 Office massages to keep those shoulders relaxedIt goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.About Us🚕 INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.💡Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.🚀 Backed by some off the most forward thinking VC’s including and , we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.🌍 As a global team of around 250 people based across the US, UK, and the Netherlands, we value:🤝 Generosity, inclusivity, open-mindedness, and diversity🏆 Delivering great results and learning in the open🎯 Freedom to make long-term, high-impact decisions💙 The wellbeing of our teammates and the people around usAnd… Enjoying the ride!Equal opportunities🌈 At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.🌍 As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ 🌈. We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards 🏆.🏢 We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.👨‍👩‍👧 Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible.⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.🛠️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.

Expected salary

Location

Brighton

Job date

Fri, 24 Jan 2025 23:46:51 GMT

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