Client Accounts Team Leader

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

We are looking for a Client Accounts Team Leader within our Client Accounts division in Norwich.

What this job involves

Team Development

• Assist the client accounts manager in the recruitment, training, retention and motivation of the team, in order to develop commitment and drive high performance.
• Responsibility for performance appraisals of the team.
• Assisting in the management of development plans, poor performance and disciplinary issues.
• Learn and be able to undertake all duties performed within the Accountant and Administrator role.
• Support senior management in creating an industry leading Client Accounts team, which is considered a ‘Centre of Excellence’ both internally and externally.

Performance Management

• Actively manage team member’s workloads and liaise with the client accounts manager on a regular basis.
• Work with the team to ensure there are no backlogs of work.
• Take on responsibility for the client accounts for specified portfolios, including trial balance reporting, nominal ledger reconciliations, VAT reporting, funding reviews and ensuring client deadlines are met.
• Ensure preparation and review of quarterly cash analyses for all cash held.
• Identify and suggest improvements to standardise, streamline and simplify working procedures.
• Any other accounting duties necessary to ensure the efficient running of the portfolio.

Maintain Financial Controls

• Liaise with all departments to ensure Key Performance Indicators are achieved and aim to exceed expectations.
• Effectively manage risk by complying with Company and legislative procedures and controls. Identify problem areas and escalate issues promptly.

Engagement with Customers & Wider Team

• Be the main point of contact for the client/s for the day to day running of the property portfolio.
• Liaise with and support Surveyors on the portfolio, acting on requests and providing information in a timely manner.
• Attend internal and external meetings as required.
• Ensure strong communication links are established and maintained with the client accounts managers and finance team.

Desired skills and experience for this job

• Excellent bookkeeping skills
• Strong Excel skills, (incl. working knowledge of pivot tables & V-Lookup tables).
• Working knowledge of MS Word, PowerPoint and Outlook
• Good interpersonal and communication skills.
• Must be flexible and able to work under pressure, multi-task and effectively prioritise.
• Organised, with attention to detail and able to work to tight deadlines.
• Able to use own initiative to resolve day to day issues.
• Several years relevant experience of working in an accounting team.
• Previous team leader experience
• AAT Qualified
• Working towards a recognised accountancy qualification (ACCA, ACA or CIMA) or already qualified.
• Knowledge of Client Systems (Yardi/MRI/Horizon).
• Knowledge of property accounts and VAT accounting.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

Location:

On-site –Norfolk, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

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