Element Fleet
Job title:
Client Experience Manager
Company
Element Fleet
Job description
Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We NeedWe are looking for a Client Experience Manager to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!Are youDedicated to achieving continuous improvement at a global organization?Experience working in an Agile EnvironmentAs the Client Experience Manager you will develop & implement a strategy and best practices to elevate customer experience to the next level resulting in enhanced client acquisition, engagement, retention & expansion. As an advocate for the customer, you will build on the client-centric framework currently in place and lead the development/execution of a next-gen customer-centric journey (partnering with global teams across Operations, Commercial & Corporate teams) behind a common vision of delivering a best-in-class consistently superior client experience.A Day in the LifeDrive CX outcomes through efficient project delivery, driving coordination and collaboration across cross-functional teams.Develop timelines, track deliverables, streamline communication, and manage all PM activities in support of the CX strategy and business team’s objective.Ensure all projects are driven by and incorporate Voice of the Customer feedback.Preparing necessary presentation materials for meetings.Assess project risks and issues and provide solutions where applicable.Interact with colleagues with a high degree of professionalism and reliability to ensure needs are met, changes are incorporated, and deliverables exceed expectations.Building Relationships and Using Influence to realize key outcomesPartner closely with internal teams as well as clients to gather feedback and influence directionHigh credibility, integrity and adaptability are hallmarks of their leadership style; they will quickly establish rapport and build productive relationships with a cross-functional group of stakeholders, peers and superiors and promote a high energy, collaborative, and entrepreneurial environment.They will create a safe, diverse & inclusive environment where differences are handled openly, candidly and constructively with the best interest of Element in mind, all while actively seeking input from others, creating an atmosphere where ideas and information flow freely.Engage with clients & external ecosystemEngage with clients as a trusted advisor to increase loyalty & retentionEngage with external entities in key CX forums as a thought leader to showcase / drive recognition for Element’s client-centricity & forward-looking approachContinue to elevate the EEF by learning from best-in-class practices at other leading organizations (cross-industry)RequirementsBS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree5+ years of relevant experience across industries in B2B, B2C and B2B2C operating models implementing elevated client experiences2+ years of active client & external-facing engagementTrack record of leading successful client-centric transformations resulting in best-in-class client experience & loyaltyProven experience in influence-based roles, leading teams and being a change agentProven ability to set and manage to a system of KPIs/OKRs to improve performance and efficiencyLI-KT1What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.
Expected salary
Location
Mississauga, ON
Job date
Sun, 14 Jul 2024 03:13:57 GMT
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