Client Liaison Advisor

Job title:

Client Liaison Advisor

Company

Direct Line Group

Job description

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Adviceline team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.We are now hiring for a Client Liaison Advisor to join our Leeds or Bromley based Legal Services team, on permanent full time basis.What you will be doing:You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:Initial contact with the client referralConverting client and passenger referral into a customerProviding clear and accurate information in a user friendly mannerCompleting telephone Q&A with clientProactively handling the client’s expectationsUsing clear and plain explanations and terms, with a friendly, empathetic and reassuring attitudeActive listening and communication styleHighly professional mannerReflect the brand image and customer focused ethosInstructing the treatment providerAchieving KPI targetsWhat we are looking for:The nature of this role is very fast paced – you need to be able to handle the pressure well. Other skills are:Excellent telephone manner and a passion for customer serviceExperience of working in a sales call centre environment is preferableAbility to work as a member of a teamExcellent attention to detailMust be able to use own initiative and prioritiseFlexibility in work contentLocation: Leeds or BromleyWorking hours: 35 hours a week (Monday- Friday)Contract: PermanentHome Working: Hybrid model (2 days in the office per week)What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefitsBenefitsWe recognise we wouldn’t be where we are today without our colleagues, that’s why we offer such excellent benefits designed to suit you as and when you need them:9% Private Pension50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.Generous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus many moreLife at Direct Line GroupDirect Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG.If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.#LI-PK1 #Hybrid

Expected salary

Location

Leeds

Job date

Wed, 30 Oct 2024 04:32:36 GMT

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