Client Manager

The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We’re hiring for a Client Manager to join our Addressable Team in London.

Purpose of the Role

The purpose of this role is to support and manage the client’s business, ensuring smooth day-to-day operations. As a key intermediary between the client’s business goals and effective advertising campaign execution, this role aims to foster a successful partnership and achieve positive outcomes. The Client Manager is responsible for strategically planning and managing campaigns, optimizing performance, and keeping clients informed and satisfied while driving meaningful business results.

To success, the client manager will collaborates with colleagues and local markets within dentsu to meet client service needs, evaluates reports, and other research tools to provide insights and support ideation, coordinates projects to ensure we meet the clients objectives and deadlines within budget, assists the Client Manager and team with client liaison and administration, engages with clients to support communication and service delivery, researches new market trends for planning, and monitors sales data to assess plan effectiveness and address issues as needed.

Key Responsibilities

• Client and Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships by understanding their goals and addressing concerns promptly. Educate clients on paid media best practices, industry trends, and new opportunities, and provide strategic advice to help achieve their marketing objectives.
• Campaign Strategy and Execution: Collaborate with clients and internal teams to develop and implement comprehensive paid media strategies tailored to client needs. Oversee budget allocation and optimization to maximize performance, ensuring spending aligns with client goals. Monitor and analyse campaign performance, prepare and present regular reports with actionable insights, and solve issues as they arise.
• Internal Collaboration and Market Insight: Work closely with creative and buying teams to ensure consistent and effective campaign execution. Stay informed about industry trends and market changes to keep strategies relevant and competitive. Maintain accurate documentation and handle administrative tasks related to campaign management, including contracts, approvals, and invoicing..

Qualifications + Skills

• You have experience working in Programmatic environment (preferably hands-on);
• You have strong communication, collaboration skills and attention to detail;
• You have strong negotiation and relationship management skills;
• You have strong project management skills;
• You have strong project management skills;
• Strong industry expertise

What we offer

This is a permanent role

The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday and Thursday.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com , quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

Location:

London – 10 Triton Street

Brand:

Global Addressable

Time Type:

Full time

Contract Type:

Permanent

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