Client Service Officer

Job title:

Client Service Officer

Company

Senate of Canada

Job description

HUMAN RESOURCES DIRECTORATEDIRECTION DES RESSOURCES HUMAINESClient Service OfficerDirectorate: Property and ServicesClassification: SEN 5: $58,408 – $73,907Job Type: Indeterminate Appointment (permanent, full-time)Location: Ottawa, Ontario, CanadaClosing Date: Thursday, August 22, 2024About the SenateThe Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.How will you contribute?We are looking for a dynamic and self-motivated professional to support our Client Service Centre (CSC) servicing all Senators, Senate employees and Canadians!As a member of the Client service center, you will be responsible for processing and analyzing requests pertaining to operational services. You will help identify potential challenges and issues, tracks important information, consults subject matter experts when needed and dispatches internal and external service providers for service requests.Using your proven client service skills, you will be responsible for responding to general enquiries from the public related to the Senate. You will also work on special projects, reports and a variety of administrative services related to client services.Open toThe General public to staff one (1) or multiple full time indeterminate and determinate position in the Property and Services Directorate.This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.The Senate of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve, starting with an inclusive and barrier-free hiring process. You are entitled to apply in the official language of your choice (English or French) and you can request to be accommodated during any phase of the evaluation process. All information received in relation to accommodation will be kept confidential. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.Prerequisites

• Successful completion of a secondary school education or an acceptable combination of related education and experience;
• Experience providing customer services to a diversified clientele in person, over the phone and virtually;
• Experience in data entry into an electronic database;
• Excellent computer skills and experience using MS Office products;
• Ability to work collaboratively and professionally with senators, Senate employees and others;
• Ability to multitask and manage multiple files in a fast-paced environment;
• Ability to clearly identify issues, assess information and explain complex topics in plain language in both official languages;
• Experience working in a call centre or customer service environment is considered an asset;
• Experience preparing reports and statistics is considered an asset;
• Knowledge of or experience working with parliamentary institutions is considered an asset.

Linguistic RequirementsEnglish Reading Comprehension: BEnglish Written Expression: BEnglish Oral Interaction: CFrench Reading Comprehension: BFrench Written Expression: BFrench Oral Interaction: CCompetenciesIntegrity
Respect
Service
Communication
Teamwork and cooperation
Adaptability
JudgmentOrganizational NeedsThe Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development and advancement opportunities.Conditions of EmploymentCandidates must consent to supply personal information and obtain a security accreditation to be eligible for appointment.

Expected salary

$58408 – 73907 per year

Location

Ottawa, ON

Job date

Wed, 14 Aug 2024 01:43:52 GMT

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