Client Services Manager

Job title:

Client Services Manager

Company

Darwin Rhodes

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Recruit and hire additional Client Services Staff as needed. • Provide user training to Client and Supplier users as needed. This task will continue after implementation as well. • Ensure project documentation is updated and archived and can be retrieved for audit, review, and legal purposes. • Implement and maintain Client’s policies and procedures, ability to document these policies and train additional staff on same • Maintain existing Support Supplier contracts, and negotiate contracts with new Suppliers as needed. POSITION DESCRIPTION PAGE 2 Sep-20 • Account Maintenance • Promote an understanding of the AgileOne Programme with managers, suppliers, and contingent workers • Develop relationships with key managers/end users to develop additional business opportunities. • Act as liaison between Client and Suppliers on requirement issues while maintaining the integrity of our Service Level Requirements. • Act as point of contact for systems issues between Client or Suppliers, and System Development Team. • Ensure the timely delivery of regular billing and any required management reports to client, suppliers, or corporate office. • Act as the point of contact between AgileOne and Suppliers for any contractual, accounting or payment inquiries. • Identify and promote opportunities for other ACT•1 Group Companies when possible. • Conduct regular reviews (usually quarterly) to survey client satisfaction with both AgileOne and Supplier Performance. • Support Branch offices and Suppliers in increasing business through periodic meeting to discuss recruitment, trends and challenges. On-Site Management • Hire, train and manage the Client Services professionals and support staff when applicable. • Motivate, encourage and develop staff through ongoing training and mentoring. • If managing multiple client sites, develop a meeting schedule to promote communications and promote team environment. • Other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES/# OF STAFF: Directly supervises all AgileOne Client Services Professionals (CSP), Coordinators and support staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Expected salary

Location

Dartford, Kent

Job date

Thu, 29 Aug 2024 05:50:38 GMT

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