Client Success Executive

Job title:

Client Success Executive

Company

Perkbox Vivup

Job description

📍UK RemoteWhy Perkbox Vivup?In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.About the roleAs a Client Success Executive in the Public Sector team, you will support driving product engagement with our public sector clients, ensuring they consistently receive maximum value from our products.By leveraging your expertise and ability to influence key stakeholders, you’ll work to align our solutions with clients’ business goals and ensure high platform adoption and satisfaction. Alongside proactively educating administrators on a one-to-one basis, you will play a crucial role in identifying growth opportunities, facilitating renewal discussions, and driving commercial success.What You’ll Be Doing

• Serve as the primary point of contact for all project-related communications
• Ensure clients are engaged, satisfied, and consistently receive exceptional service by resolving issues promptly and adhering to SLA commitments
• Develop and implement self-service strategies to enhance customer engagement, satisfaction, and loyalty
• Advocate for self-service solutions, supporting successful onboarding and long-term embedding of the product in alignment with client objectives.
• Proactively identify and analyse customer data trends to uncover pain points, streamline access to information, and implement effective self-help tools.
• Collect and utilize client feedback to foster collaboration, deepen understanding of client needs, and identify areas for improvement.
• Maintain regular communication with the client success team to share industry knowledge and product updates, ensuring the delivery of maximum value across the customer base.
• Ensure account information remains accurate, supporting internal stakeholders with clean, up-to-date customer data.
• Collaborate with support functions to facilitate the timely processing of orders and resolution of finance-related queries.

What We’re Looking ForSales Expertise: Proven ability to build and maintain strong customer relationships.Organizational Skills: Self-motivated with excellent prioritization abilities in a fast-paced environment. A collaborative team player with a proactive approach to problem-solving.Systems Proficiency: Strong working knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) is essential. Experience with Customer Relationship Management (CRM) systems and MS Teams is desirable.Communication Skills: Clear and professional communicator with a demonstrated ability to network and foster strong business relationships. Articulate and tactful in person, on the phone, and through written communication. * IT literate with solid numerical skills.

• Excellent verbal and written communication abilities.
• Strong influencing, problem-solving, and decision-making skills.
• Exceptional planning and organizational skills, with a keen eye for detail.
• Positive and energetic team player with a “can-do” attitude.
• Self-motivated and adaptable, ready to embrace new challenges.
• Demonstrates innovation and initiative by suggesting creative solutions and process improvements.

The Interview ProcessOur interview process involves 3 main stages:

• Short call with a member of the Talent team
• 30-minute video call with Hiring Manager and one other team member
• Final Interview and task with two members of the team

You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.ukWe’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientationsWe’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!and joined forces in July 2024 to form the Perkbox Vivup Group, an employee benefits, wellbeing and engagement platform, revolutionising the employee benefits landscape.Trusted by more than 7,500 organisations across the public, private, SME, and corporate sectors, the Perkbox Vivup Group is delivering an enhanced range of benefits and engagement solutions to 4 million employees across the globe.In addition to comprehensive benefits, the Perkbox Vivup Group leverages Vivup Clinical and Wellbeing services to provide specialist mental health support and wellbeing solutions. This ensures employees receive the best possible care and resources to thrive both personally and professionally.

Expected salary

Location

Sheffield

Job date

Sat, 28 Dec 2024 05:34:19 GMT

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