Clinic Practice Manager

Job title:

Clinic Practice Manager

Company

Life Balance Chiropractic

Job description

Are you passionate about the natural health and wellness industry? We have an exciting opportunity in Poole for an exceptional Clinic Practice Manager to lead and grow the team. No experience in the industry is required. However, experience in leadership, developing, and managing successful teams of 10+ people is a must.Role Details:Salary: £30,000 – £35,596Based: Poole, Dorset UKProbation, Training and Cover Hours: The shifts are a combination of 07.30 am -12.30 am and 1.30 pm -7.45 pmCore Hours after successful probation: Mon-Fri (08.00 am-5.00 pm)1 x Saturday per month is required.Type: 40 hours per week. Full-timeYou will get the opportunity to:Go on further courses for developmentPlay a core role in strategy through quarterly & annual planning reviewsAccess further Leadership and management qualifications/courses to support your growth.What We Offer You:Free lending libraryWeekly team trainingHealth & wellness perks reimbursementMedical Insurance cash planLife InsuranceCompany-funded Chiropractic care.Bi-annual team building daysPersonal dayMonthly team socialsCommunity discountsPaid time off program that scales with loyaltyEmployer-matched pension contribution.Realistic, achievable quarterly bonus schemeWho are Life Balance Chiropractic?We are The #1 family-friendly chiropractic provider in the UK for patient care excellence. We are passionate about pursuing excellence, promoting the highest levels of knowledge, client experience, and chiropractic care. Our mission is to enable our community to make better health decisions and achieve their health goals, but never rest in glory. Our purpose is to enrich human connections, provide certainty to bring back possibility and create more joy in people’s lives, which is our reason for being. There has never been a more critical time for people to focus on their health, happiness and quality of life. We have a huge opportunity to build on our growth and reputation, and in this position, you will play a key role in us reaching new heights and serving more clients.Core Values We Live By:It is essential to us that the personal values of our employees align with ours. They are:
Unimpeachable Character – (Honesty)
Care Personally Challenge Directly – (Humility)
Connect through (Vulnerability)
Create the Remarkable – (Courage)
Build Competitive (Greatness) – 100% responsibility and accountability.
Be Curious (Learn) 1% Better Everyday.This is an excellent opportunity for you to:
Act as an ‘Integrator’, responsible for running the business and team. Instrumental in ensuring the ongoing success of our rapidly expanding business, enabling us to serve a more extensive community. Be a tie-breaker for the team, the glue for the organisation, holding everything together, beating the drum, executing the business plan, and holding the team accountable. A steady force in the organisation to drive the Execution of results. You pull together all the different business functions and get us marching toward making the vision happen. You also oversee the smooth day-to-day operations, meeting targets and upholding standards across the team. You promote clarity, communication, and consistency and work tirelessly to ensure alignment around the company’s core values, core processes, operating systems, and people.Success in this position is measured by focusing execution on the following inputs that help our business grow and delegating everything else.
1. Growing and developing our team. Leader Developer.
2. More people who know, like, and trust us in our community want to become new clients, refer to us, or come back to us.
3. Improving the number of people who decide we are the place to go to solve their problems and achieve their goals with us
4. Increasing the number of clients on the membership who choose to invest in routine body maintenance to ensure they always feel their best.You’ll report directly to the clinic’s director and be a core senior leadership team, involved in hard conversations and decisions from strategy to day-to-day execution. You will lead the team – owning recruitment, hiring, onboarding, training and accountability to best-in-class procedures, service delivery standards and client delight. You will take ownership of procedures and policies to help us improve things and ways of working to make our goals a reality.What You’ll Do:Leadership, Management and Accountability. Cultivate trusting and positive relationships with all stakeholders, consistently modelling company values and exemplary leadership.People Management (HR planning, recruitment, selection, hiring, onboarding, training, engagement, feedback, performance management, offboarding)Run Day-to-day Clinic Operations, shifts, and company rituals. You will manage and effectively integrate best-in-class processes and people by developing and maintaining the quality management system’s online procedures library. Ensure everyone follows the company’s core processes and operating system consistently and that day-to-day tasks run smoothly.Managed service delivery throughout the entire client journey while explaining service capacity. You will ensure that all staff members provide an excellent standard of client experience and delightReporting, monitoring, and developing company KPIs, clinical statistics, and employee scorecards to build a high-performing team across multiple sites and highlight any action necessary to ensure excellent results, removing constraints and resolving issues so people can execute the most critical inputs to grow the business.Ongoing business development by generating traffic, new clients, referrals and reactivations through marketing initiatives.Budgeting, forecasting, executing and delivering the target Profit and loss results. Demonstrate commercial awareness by identifying early warning indicators of declining sales or increasing costs and responding swiftly to correct them.Competently cover for chiropractic assistant team members, handle phone enquiries, address questions, and confidently use systems and IT for effective communication.Skills, Experience and Qualifications:4 + years of experience managing people, ideally.Exceptional communication skillsBe a strong leader who can inspire a team to get great results.Great energy and time management skillsAble to learn quickly, apply new skills, prioritise, enable sound decision-making at pace and continue learning on the job.Ingenuity to find practical solutions use the resources available with a commitment to deliver results.Experience and demonstrable track record in performance appraisals, management of direct reports, and developing high-performing teams.A proficient IT user is a must.Commercially minded, understanding how to generate income and control costsAble to delegate effectively to the team.HR skills: you’ll have access to an outsourced qualified HR functionManagement skills to help high levels of organisation, structure and output.A BA in Business Management, Leadership, Management CMI (level 5+) or HR qualification is desirable, but if not, your experience must have given you the correct exposure to these areas.We see a natural fit for people with experience in service-based businesses. But again, we are open to hearing from you if you have transferrable experience.Attributes:Attention to detail is something you’re known for and take pride inSense of humour (you enjoy your time at work and make it fun for the people around you)You are coachable, advocate for growth and development, and eager to learn and implement continuously.You care personally, challenge directly, and give your team equal high support and challenge.You are a team player and see the importance and impact of working closely with your team.You take personal responsibility for the quality and timeliness of your work and accomplishments. You take ownership of problems and shepherd the process until they are solved.You have grit, resilience, and perseverance; you can persist and stay committed when facing obstacles and constraints.You are resourceful, adaptable, and a strong executor who takes on challenging tasks and delivers excellent results.You enjoy high levels of accountability, holding yourself and others accountable to high standards of behaviour and performance. You thrive in an environment where measurement and feedback drive accomplishment, recognition, and reward.You use system thinking for any recurring tasks, problems, or challenges you or the team face and document solutions with others in a simple-to-execute manner. These easy-to-repeat processes get the intended result.You are good at planning, organising, and enjoying the result of a well-trained team acting as a unit.Our Process:Register your interestComplete a quick questionnaireBe invited for an initial online Google chatBe invited for a final interview

Expected salary

£30000 – 35596 per year

Location

Poole, Dorset

Job date

Wed, 10 Jul 2024 00:10:42 GMT

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