Clinic Supervisor at Stratum Clinic Oxford

Job title:

Clinic Supervisor at Stratum Clinic Oxford

Company

The Dermatology Partnership

Job description

We are currently hiring a Clinic Supervisor at Stratum Clinic Oxford. The successful candidate will be a key member of a small team responsible for supporting the overall success and culture of the clinic, leading a team of reception staff to deliver excellent services for patients and doctors.Part of the role is to assist the Practice Manager in supporting the team in running the Clinic’s day-to-day operations to ensure a smooth journey for patients.This is a hands-on role and will include running the reception at times to suit the business’ needs.General Duties and Responsibilities

• Responsible for day-to-day diary management to maximise bookings and utilisation.
• Responsible for day-to-day management of services offered.
• Support all marketing activity and ensure that all team members are fully aware of and engage with any promotional activity.
• Support improvement on conversion and revenue per patient
• Manage unexpected situations as they arise, including staffing and building.
• Support the PM in scheduling Consultant diaries and Employed Staffing rotas on Practice Pal
• Monitor and report on white space via bookings to maximise sales opportunities.
• Ensure all patient registration forms (Portals) are complete in advance (24hr checks in place)
• Support the PM in maintaining training standards across the clinic.
• Leading and managing the Reception team.

Experience

• Previous clinical reception and administration experience in a Private or NHS setting
• Previous supervisory experience
• Knowledge of patient database systems
• Competent with Microsoft Office software
• Understanding of medical treatments
• Understanding of clinical and pricing documentation

Skills and Qualities

• 3 – 5 years management experience
• Medical background ideally but not essential or from a retail background assistant managerial level
• Excellent oral and written communication skills
• Passion for patient care and delivering an effective service
• Numeracy and administrative skills
• Organisational and time management skills
• Demonstrates a professional, confident and calm approach
• Self-motivated and able to motivate others
• Ability to work independently and as part of a team
• Eye for detail to ensure there are no clerical/fee errors
• Ability to multi-task and problem solve
• Works to well established routines/procedures
• Able to develop and maintain positive and professional working relationships with all staff and patients
• Reliable attendance and timekeeping

What we offer

• A competitive salary

• 40 hours a week (Monday to Saturday)

• 25 days annual leave plus Bank Holidays

• Sick pay

• Staff discounts on dermatology services and products

• Birthday day off

• Pensions plan

• Manager’s bonuses scheme (post probation)

• other incentives, training, and career development support

Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples’ lives by providing outstanding dermatology care.

Expected salary

Location

Oxford

Job date

Wed, 11 Sep 2024 04:55:48 GMT

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