Communications Officer – Police Department

Communications Officer – Police Department

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Communications Officer – Police Department

Salary

See Position Description

Location

Gwinnett County, GA

Job Type

Full-Time Merit

Job Number

24-02858

Department

Police Department

Opening Date

01/06/2025

Closing Date

1/20/2025 11:59 PM Eastern

FLSA

Non-Exempt

• Description

• Benefits

• Questions

Class Summary

Job Description

The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.

Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.

The grade for this position is B22(2).

Salary:

$48,460 with possible incentives up to:

$49,914 (includes 3% pay incentive for an associates degree)

$51,368 (includes 6% pay incentive for a bachelor’s degree)

$4,800 hiring incentive for new hires

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma, or G.E.D.;

• Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification;

• Two years’ experience in a fast-paced business customer service or telecommunications environment.

• Must be able to work rotating shifts, nights, holidays and weekends.

• A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations.

• A job simulation skills test will be administered to determine eligibility; and

• Successful completion of both phases of the hiring process

For information related to position specific Essential Duties, Knowledge and Skills and Physical requirements, click here. (http://agency.governmentjobs.com/gwinnett/default.cfm?action=specbulletin&ClassSpecID=18695&headerfooter=0)

For more information about the police hiring process and standards click here. (https://www.gwinnettcounty.com/portal/gwinnett/Departments/Police/PoliceEmployment/911OfficerEmployment)

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

Additional Information

About the Police Department

The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The Department has an authorized strength of 936 sworn officers and 129 communications officers supported by 193 civilian employees with the responsibility of providing law enforcement services to approximately 1,000,000 residents within an area of 437 square miles. The Department is organized into the Office of the Chief and two Bureaus with four Divisions: Administrative Services, Support Operations, Criminal Investigations and Uniform Divisions.

For more information about this department, click here.

About Gwinnett County

Welcome to Gwinnett County — one of America’s fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county’s population in 2022 was about 983,656 and we’ve only continued to grow.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett’s infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners. To implement the Board’s policy directives, the County Administrator uses a management team consisting of his immediate staff and 13 department directors. The 13 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)

• FAQs

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.

Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees’ benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees

• Dental and vision plans

• Prescription drug plan

Wellness

• Onsite Employee Wellness Center

• 24/7 Employee Assistance Program (EAP)

• Immunizations

• Wellness education and incentive programs

• Annual wellness fair

Family and Career

• Training and professional development opportunities

• Family planning benefits

• Four weeks of paid parental leave

Time

• Annual/Sick Leave

• 12 paid holidays per calendar year

• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care

• Health Reimbursement Arrangement (HRA) available

• Health Savings Account (HSA) available

• Retirement and Savings Plans

• 401(a) Defined Contribution

• 457 (b) Deferred Compensation

• Longevity pay

• Tuition reimbursement

• Financial education programs

Protection

• Basic, optional, and dependent life insurance

• Short-term and long-term disability

• Critical illness and accident insurance

• Hospital indemnity insurance

• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) .

01

How many years of experience do you have working in a fast paced work environment? (Preferably in a customer service or telecommunications environment)?

• none

• less than 1 year

• 1 year to less than 2 years

• 2 years to less than 3 years

• 3 years or more

  02

  Describe your experience working in a fast paced work environment. If none, type N/A.

  03

  Do you have any commitments that would not allow you to work on various shifts, weekends, holidays, or other periods?

• Yes

• No

  04

  If yes to the question above, please provide details. If no, please type ‘N/A’ as your response.

  05

  Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes, or changes in department policies and procedures. Are you willing to accept changes in the duties and responsibilities for the position which have applied?

• Yes

• No

  06

  If you learned of this opening through a Gwinnett County Police Department employee referral, please list the REFERRING EMPLOYEE’S NAME & TITLE. If you were not, please type ‘NA’ in your response.

• Yes

• No

  07

  Any falsification or omission will be grounds for disqualification. All information will be reviewed on a case by case basis. Have you been completely honest with us when completing your application for employment and this questionnaire?

• Yes

• No

  Required Question

Agency

Gwinnett County

Address

75 Langley Drive Lawrenceville, Georgia, 30046

Phone

770.822.7915 770.822.7923

Website

http://www.gwinnettcountyjobs.com