Communications Solutions Manager

Job title:

Communications Solutions Manager

Company

Nationwide

Job description

This is a fantastic opportunity to join Nationwide’s Customer, Brand & Engagement function.This team is responsible for all LRM communications across a mix of print and digital channels for all account types within Nationwide. As we continue to develop and roll out our new, modern, member focussed brand, your role will be to drive the strategy and transformation of our most critical customer communications.Reporting to the LRM Solutions Senior Manager, this new role will use your communications expertise and experience to partner with business areas and functions, building and deepening relationships. It will focus on bringing their product and services to life, by taking complex business strategies and turning them into customer focussed communication solutions and customer journeys.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingWorking with key stakeholders across the business, you’ll shape the communications solutions for Legal, Regulatory and Mandatory customer communications. This means consulting with subject matter experts to shape communication strategies and solutions, bringing their products and services to life. You’ll use your expertise and skills to understand business drivers, allowing you to recommend and deliver customer focused strategies and solutions.About you

• You are passionate about creating brilliant, insight-led customer experiences that achieve great customer outcomes.
• You have experience in customer communications, specifically tools and techniques, and how to leverage these to design customer focused communication strategies/journeys.
• You have proven experience of building, fostering and maintaining strong business relationships, grounded on trust and credibility.
• You have excellent communications skills, both written and verbal, and can do so at all levels (including Senior Leadership).
• You have experience of working in a fast-paced change environment, familiar with Agile/Squad methodologies and ways of working.
• An expert strategic thinker, you’ll be quick to understand and break down complex information to get to the heart of the customer and business outcomes we need to achieve, whilst connecting to the broader Society/Product Strategies.
• Having a growth mindset, you’ll thrive in an environment of change and continuous improvement.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#li-post

Expected salary

Location

United Kingdom

Job date

Wed, 10 Jul 2024 02:41:32 GMT

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