Complaints Support – Field Services

Job title:

Complaints Support – Field Services

Company

Places for People

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for!Of course, experience and track record are important, but we’re also interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and ColleaguesSo, what are you waiting for? Join a community that cares about you!More about your roleWe are seeking a proactive and detail-oriented person to join our team. In this role, you will be instrumental in resolving repair-related complaints, working closely with Complaint Leads to address issues and, when necessary, attending sites to ensure resolutions are met. You will identify and report any blockers that hinder progress, ensuring that challenges are quickly escalated to the appropriate Lead.You will play a key role in fostering a collaborative work environment that aligns with our commitment to our people promise. Additionally, you will support the Complaints Manager – Field Services by managing complex programmes across various business areas. Your ability to coordinate with the scheduling team will be essential in prioritising and influencing diary spaces to address outstanding and required repairs efficiently.Working closely with sub-contracting and D&M teams, you will actively monitor complaints through to resolution, ensuring that each case is handled with the utmost care and attention. This role requires a strong communicator who is committed to delivering excellent customer service and driving continuous improvement in our operations.If you are passionate about making a difference and have the skills to manage complex repair complaints, we would love to hear from you.At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.More about you​You thrive in a fast-paced, complex, and dynamic team environment where you can prioritise your workload and manage competing demands effectively. Your analytical mind and attention to detail, particularly in the quality of your work, set you apart. Strong verbal and written communication skills are crucial, and experience in housing management and repairs services is highly valued. A continuous improvement mindset is preferred. Ideally,Essential ​

• Good communication and networking skills ​

• Problem solving ​

• Good knowledge of SOR’s

• Experience in complex complaints resolution.

Technical / Professional QualificationsExperience working in a construction business with an understanding of regulatory and legislative requirements is essential for this role.BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary

• Pension with matched contributions up to 7%

• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave

• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

Our stance on Diversity & InclusionAs the UK’s leading Social Enterprise, we understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.What’s next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamIf you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold callsArmed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the vacancy.Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Expected salary

£30030 per year

Location

Bath

Job date

Sun, 22 Sep 2024 01:48:01 GMT

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