Compliance & Customer Engagement Officer

Job title:

Compliance & Customer Engagement Officer

Company

Estuary Housing Association

Job description

Compliance & Customer Engagement Officer – Permanent, Full TimeThis is a fantastic opportunity for a new role of Compliance & Customer Engagement Officer to join our Care & Support team at Estuary Housing Association. This is a full-time role, and the Compliance & Customer Engagement Officer will support various locations across South Essex.Reporting to the Compliance Manager, you will be responsible for implementing a programme of compliance reviews across all supported living services. This will involve carrying out inspections, writing reports and providing action plans of recommendations. Some of your key responsibilities will include –

• Support the Compliance manager to ensure the provision and maintenance of appropriate records and reporting systems as required by regulatory bodies, commissioning standards and internal compliance standard are completed by the Service Managers.
• Ensure required reporting systems are developed to maintain good practice and implemented. These include internally required reporting systems including but not inclusive of KPI recording, reporting, and monitoring, monthly compliance visits and those requested of external bodies.
• Carry out regular monitoring visits to ensure compliance with policy, procedure, and service standards & performance against KPIs.
• To lead on Customer engagement processes within Care & Support, which will include surveys, running groups, setting service standards and organising events.
• Internal compliance action plans are completed monthly.
• Ensure all work is aligned to the vision and values of Estuary.

To be successful as Compliance and Customer Engagement Officer you will demonstrate:

• Knowledge of the regulators and legislation that govern our services and an understanding of where to find this information.
• Effective time management.
• Excellent IT skills including Word, Excel, Outlook, and experience of using databases.
• Excellent communication skills and the ability to communicate effectively using a range of communication methods at all levels both internally and externally.
• Hold or be committed to working towards an appropriate qualification.
• Committed to and pro-actively demonstrate the values of Estuary – Respect, One Estuary, Accountable, Responsible.
• Ability to identify, understand and respond to the needs of customers.
• Commitment to always delivering excellence in customer service.

This post is subject to a satisfactory enhanced Disclosure & Barring Service check. The closing date for this vacancy is 11th October however you may be contacted sooner for an interview so do not hesitate, apply today!Please note that at this time, we are unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding, and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.Values-Based recruitmentEstuary has a value-based recruitment policy which means our selection process is aligned with our core values of Excellence, Care and Innovation – this ensures that, when recruiting, we find the right person with the right values and expected behaviours for the job, who will strive to provide excellent services to the people we support. This supplements our requirements for essential and desirable skills, knowledge and abilities for each role.Safeguarding & RecruitmentEstuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicants will be required to provide proof of eligibility to work in the UK.Diversity & InclusionAt Estuary Housing Association we are committed to embedding diversity and inclusion at the heart of our work and everything we do. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.Anonymous ShortlistingTo further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview.Estuary is Disability ConfidentWe’re also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:

• Actively seek to attract and recruit people with disabilities
• Provide a fully inclusive and accessible recruitment process
• Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
• Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
• Make reasonable adjustments to support people with disabilities as needed.

AccessibilityIf you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format.Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.PLACEHOLDER

Expected salary

£29800 per year

Location

Southend-on-Sea, Essex

Job date

Sun, 29 Sep 2024 03:12:07 GMT

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