Concessions Manager – London Stadium

The opportunity

Delaware North UK is hiring a full-time Concessions Manager at London Stadium in Stratford, East London. In this electric environment, there are always chances to thrive; you will be driving successful concessions operations, ensuring exceptional guest service through effective and passionate leadership across dynamic and diverse teams, as well as managing cost lines and collaborating with Head of Concessions on financial planning. If you are the quick-thinking, strong, and composed leader we are looking for, ready to share our vision for operational excellence and lead teams in this incredible setting, take a shot at your career with us. Join our valued team at this extraordinary venue.

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, including West Ham United in Premier League football, UK Athletics, Sam Fender, East London musical icons Iron Maiden, and more!

Help us delight the world by applying today.

What will you do?

• Collaborate with the Head of Concessions, culinary, and concessions teams to ensure effective operations, financial planning, and achievement of budgeted targets, while tracking event sales to support future planning and improve performance
• Manage and analyse event sales, stock, labour, wastage, and stock-to-cash to improve future event planning and profitability
• Create and implement action plans to improve guest experience and business performance
• Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• 3+ years’ experience, including 2+ years’ of managerial experience
• Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
• Knowledge of the Food & Beverage industry, preferably within a hospitality or catering environment

Who we are

Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 – 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.

There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing two nights of Foo Fighters, with Burna Boy also returning for the second summer in a row in 2024. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

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