Concierge

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. 

Our Concierge sets the tone for every guest’s stay with a warm welcome, and you’ll be ready to answer to any questions and happy to offer information about the hotel services, facilities, and local area. 

The impact you’ll make. 

We want to build and experience that is memorable and unique. Our Concierge takes the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Concierge makes transactions feel like part of the experience. 

What you’ll do. 

• Absorb information from colleagues and various external resources pertinent to the role of Concierge. Keep up to date with events in the surrounding area.
• To be empowered to deal with guests’ issues and problems, using the LEARN model, and seeking advice when unsure what to do.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Anticipate guests’ service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.
• Be a mentor to new hires, support and encourage their learning.
• Maintain all logbooks.
• Be knowledgeable about the hotels dining option and be active in supporting them.
• Always ensure the immaculate appearance of lobby and Concierge Desk.
• Respond positively and provide timely and accurate information to guests upon request, which may include, but not limited to: Handling of guest messages, handling of guest mail and packages, information on local activities, storage of luggage, handling of guest laundry, arranging transportation, obtaining theatre tickets and other forms of entertainment, arranging sightseeing trips

Who we are looking for. 

We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in: 

• Strong organization and multi-tasking skills
• A keen eye for detail
• Strong problem-solving and decision-making skills
• Confidence interacting with guests
• Good communication skills – both written and verbal English
• The ability to work independently
• Previous experience working in a similar environment
• A positive mindset
• A genuine passion for working in hospitality
• Previous experience in a similar hospitality setting preferred.

Perks you deserve. 

• Explore discounted stays at 9,000 Marriott hotels worldwide
• Discounted food & drink in Marriott restaurants and bars
• Discounts on accommodation for your friends & family
• Free use of Glasgow Marriott Leisure Club facilities
• Wellness and Mental Health Programmes
• Access to curated discounts, rewards, and perks with top brands via our benefits website
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities from entry-level to leadership development

A little more about us.. 

GLASGOW MARRIOTT HOTEL 

The Glasgow Marriott Hotel offers welcoming comfort with a modern style, ideally situated in the city centre near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow. 

The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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