Contact Centre Agents
Holiday Extras
Contact Centre AgentsSalary: £23,400 (£12 per Hour) + Benefits + Profit Share Bonus SchemePermanent Contract – Full-time and Part-time hours available2nd December Start DateOffice based at the HX Campus in Newingreen, Hythe, KentAt Holiday Extras, we sell everything but the holiday. Using innovative technology, we provide great value travel extras and UK Breaks, with an unrivalled experience to over 8 million travellers a year.With over 40 years’ experience, there’s nothing our team of travel experts don’t know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest, smartest and most personal service in travel.We’re looking for customer-focused people to join our Insurance team and become experts at helping our customers find the best products and services that make travelling easy, simple and fun. We’re searching for diverse perspectives and big ideas from people who are curious and keen to learn!The RoleBy joining our team you’ll:
are embedded – we celebrate success together with our Group Profit Share Bonus Scheme, as well as enjoying our famous culture with seasonal events such as parties and BBQs. * Enjoy a world of benefits including 25 days holiday, your birthday off, enhanced parental leave, pension, life assurance, discounts for cinema tickets and high street retailers, cycle to work scheme.
Prior contact centre experience is not necessary although we’re ideally looking for people who:
FYI: there are service targets associated with the role but you will be given all the training and support you need to help you achieve these.This is the perfect chance to start your career with us, learn new skills and enhance your existing ones. No matter where you are in your career you’ll be joining an awesome team of experts – all here to support you and help each other deliver a world-class service to our customers.HoursOur aim is to be as inclusive as possible, we welcome full-time and part-time candidates who can work shifts to meet the needs of our customers. This will include weekends and evenings.On a full-time basis, you would work 37.5 hours per week, being scheduled for shifts across our opening hours (Monday – Friday 8am-8pm & Saturday and Sunday 9am-5:00pm)If you’re looking for part-time hours you’ll need to be available to work your contracted hours across 4 days of the week, specifically 3 weekdays and 1 weekend day.You will need to be able to attend a 3-week full-time induction regardless of your contracted hours. Don’t worry, you’ll be fully paid for this. It is super important as it has been purpose-built and designed to give you the knowledge and confidence you need to be successful in the role.Rotas are given out 4 weeks in advance so you have plenty of time to plan ahead and enjoy your free time.How we hire for this roleIf we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:
Cultivating a diverse and inclusive culture is paramount for us.As part of this, we have designed our hiring process so you can be comfortable to confidently convey your strengths and who you are.Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via .Why choose Holiday Extras?We’re on a mission to create . We’re building an AI-powered experience that simplifies every aspect of planning and managing your trip, turning our customers’ needs, wants and dreams into reality.At Holiday Extras we’re creating a workplace where everyone can thrive. A place where you can build your career and reach your limitless potential, supported by a community of experts to help you get there. Not only can you learn from us, but we can learn from you as you bring your unique experiences and knowledge into our team to help us grow together and transform how our customers travel.
£23400 per year
Hythe, Kent
Tue, 10 Sep 2024 22:49:59 GMT
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