Content Designer

Job title:

Content Designer

Company

Royal Borough of Greenwich

Job description

Role: Content DesignerHours: 35 hours per weekSalary: Paying up to £49083Contract: PermanentAbout usRoyal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.We have a vision of a happier, healthier and more connected borough. To achieve this, we’re investing heavily in our digital services. We published our first ever in 2020 and are updating it to shape what we’re working on for the next four years and beyond.It’s an exciting time to join us. We’re searching for people-focused digital experts to join our team. We’re focused on improving services for our residents and making our borough truly digital. There’s plenty of opportunity for you to have your say and help shape our work..The roleAs part of our Product team in Digital and Customer Services, you’ll be part of a multidisciplinary team working on designing new products and improving existing ones.You’ll work closely with other council teams to improve information about their services, listening to their needs and balancing them with business and technical constraints.You’ll speak up for our users, whether they are residents or staff, and use data and research to make sure our new website meets their needs.You’ll report to a senior content designer and play an active role in developing our content design community of practice.What you’ll do * Help develop our content design community at the Royal Borough of Greenwich by hiring, setting standards and role modelling multidisciplinary working. Take part in interviews, lend judgment and assess candidates.

• Create and iterate content for our most vulnerable residents to meet policy intent, taking content from discovery to production.
• Build websites and web services end to end as part of a multidisciplinary team.
• Work with senior leaders across the council to help them understand content design and how transforming how they communicate with their customers could improve service delivery.
• Take responsibility for the career development of your line reports, arranging learning and development opportunities as needed and setting clear objectives, coaching, mentoring and managing performance.
• Audit existing content and systems to put the problem into context, taking part in shared critiques and suggesting then carrying through wholescale change.
• Take part in user research, gathering data and insights to help make content changes within services.
• Use analytics data, user feedback and user research to identify the needs of users, map user journeys and inform content strategy.
• Review and provide direction on the work of other content designers and experts from other disciplines.
• Take responsibility for content across all channels – online, telephony scripting, letters, emails and texts, face to face communication. Create consistent style guides and patterns and make changes to make content consistent across whole services.
• Create content plans with the services you pair with, creating roadmaps for change and helping them innovate with how they communicate.
• With support, draft and seek agreement to content strategy for services.
• Draft, test and improve content based on user stories and job stories to address the problems.
• Test content with users and adapt, iterate and improve it based on feedback and evidence.
• Contribute to the building of a content style guide for the council which reflects cross-government content design standards, ensuring we speak to our users in consistent and accessible ways regardless of channel or service used.
• Develop and broaden your skills and confidence levels to be able to create content strategy.
• Undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies.
• Perform all duties in line with Council’s staff values showing commitment to improving residents’ lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council.

Talk to us or ask any questionsIf you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.You can speak to a member of the Content Design team by emailing alysia-marie.annett@royalgreenwich.gov.uk.Who we’re looking forFor this role, you’ll need to be an established content designer and have experience working on multidisciplinary agile projects. You’ll also have experience managing complex stakeholder relationships.We are looking for someone who share our values and principles:

• naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field
• an advocate for user-centred practices, embedded within agile delivery
• able to explain complex technical concepts in plain language
• committed to improving residents’ lives and opportunities
• demonstrating respect and fairness
• taking ownership
• doing things better
• working together across the council

These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.What we offer

• 28 days’ annual leave
• Flexible and partly remote working arrangements
• Mental health support, including an external counselling service
• Long service awards
• Learning and development opportunities, including apprenticeships
• Staff networks for mental health, LGBTQ+ support, racial equality and more
• Vouchers for free eye tests
• Annual season ticket loans
• Childcare voucher scheme
• Reduced-rate gym membership
• Cycle to work scheme

which entitles you to discounts at local businessesApply for this roleTo apply for this role, you must upload:

• your CV
• a cover letter

It is unlikely that we’ll shortlist you for an interview without a cover letter.A good cover letter will help us know why you’re right for this role. Use it to talk about work that you’re proud of, your values and your expectations of your next career move.To apply, select the “Apply for this job” button.Hiring processStep 1 – Upload your CV and cover letter.Step 2 – If we invite you to an interview, we will:

• check if you need us to make any adjustments for your interview
• send you the interview questions in advance
• ask you to prepare an example of a content design challenge you’re proud of that shows your skills for this role.

You’ll need to talk us through your example for about 10 minutes. You do not need to present anything with slides or other visual examples, but you can if this will help you.Step 3 – Attend the panel interview. This will usually be a 1 hour video call with up to 3 people like the hiring manager and other team members you would work with.In the first 10 minutes of the interview, you’ll talk through the example you prepared and how it shows your skills. We’ll then ask you questions about it for 10 minutes.Next, we’ll ask you about how you meet the essential criteria in the job description. We’ll ask questions like “tell us a situation when…” and would like you to give examples in your answers.At the end you’ll have time to ask us anything to check if this is the right opportunity for you.For an informal discussion about this opportunity, please contact Eleanor Dean; Eleanor.Dean@royalgreenwich.gov.uk .If you require any assistance in viewing or accessing this opportunity, please contact or call 020-8921-8977Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.Advert Close: All vacancies close at midnight unless otherwise stated.Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this to help you calculate a pro rata salary.Interim Working Arrangements: As we review our ways of working, there may be interim working arrangements in place for some of our roles and some roles may still require full or partial essential office attendance. As restrictions ease, alternative working arrangements may be required – please be mindful of this and note the workplace location stated on this advert.Our Staff Values: are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.Royal Greenwich is committed to being an inclusive employer and we recognise that flexible ways of working are a valuable tool in improving workplace equality. The Council is committed to providing a wide and flexible range of working arrangements including hybrid working for its workforce where service needs allow and we welcome this discussion with prospective applicants. The delivery of high quality services to our residents is at the heart of all we do – all requests for flexible working will be carefully considered in this context and on a service/case basis.Related informationPlease read any attached documents before applying for this jobFile size: 87.39 KBFile size: 349.49 KBExternal linkExternal linkExternal linkExternal linkAt the Royal Borough of Greenwich we believe children should enjoy their childhoods, and we are determined to apply child-centred best practice in everything that we do.We have opportunities for Social Workers to join our Permanence and Safeguarding Service, including our MASH team (Multi- Agency and Safeguarding Hub).Social Work – Health & Adult ServicesOur people are important to us. We believe in a 21st century adult health and social care that makes the best use of people’s strengths and resources to ensure our residents, and our workforce, thrive.

Expected salary

£46041 – 49083 per year

Location

Greenwich, South East London

Job date

Wed, 24 Jul 2024 00:54:26 GMT

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