Continuous Improvement Lead

Job Type:

Permanent

Build a brilliant future with Hiscox

The Continuous Improvement Lead role is to support the Continuous Improvement Manager in building a continuous improvement capability and culture within Hiscox UK. Utilising Lean Six Sigma and Systems Thinking based methodologies to engage teams in solving customer problems. Through being customer obsessed you will drive speed, quality and simplification by eliminating failure demand and rework, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardisation and automation. As well as this, you will be an instrumental part of shaping the team which will be relentless in driving value by making it easy for our people to do the right things for our customers and our business

What you’ll be doing

• Driving & embedding a culture of sustainable Continuous Improvement (CI) within the business
• Leading, coaching and mentoring the Service Delivery Teams in both technical CI skills, Better Ways of Working and change management skills to improve delivery capability and experience
• Leading by demonstration of application: complex improvement initiatives and implementing a problem led, data driven and evidence-based approach to recommendations and decision making
• Working closely with the Continuous Improvement Manager and Service Delivery Managers to plan and prioritise CI interventions, according to greatest return
• Supporting the definition and delivery of a portfolio of business improvement projects through the application of Lean Six Sigma and project management tools
• Maximising the impact of the CI function, through rigorous focus on reducing waste and cycle time, improving turnaround time and identifying automation opportunities
• Using Change Leadership and Behavioural Change techniques to engage the business in change initiatives to ensure they are taken on the journey
• Be confident and resilient in challenging the “status quo”
• Acting as a SME in the implementation of process automation and robotics
• Securing the appropriate business sponsorship for allocated improvement projects.
• Actively identifying potential risks & issues relating to the delivery of projects and managing a resolution process in a timely manner, only escalating major issues
• Working with the Service Delivery teams to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement
• Ensuring all processes are documented, owned and managed. Work with the Lead Business Analyst to support the creation of a process library
• Establishing KPIs and measures to monitor and improve process efficiency: working with the CI Manager to establish a CI road map and monitoring system
• Managing Benefits to ensure identification, tracking & realisation of financial benefits and non-financial benefits & outcomes
• Ensuring the training, development and mentoring support in Yellow Belt, Green Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques for colleagues, while being an exemplar of all of these skills among others
• Completing post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

Our must haves

• Proven success in supporting transformation and improvement programmes in complex systems
• Demonstrable ability to develop and inspire a continuous improvement culture
• Minimum accredited Lean Six Sigma Green Belt
• Preferably extensive experience in McKinsey 5 Lens approach to Lean transformation
• Ability to analyse, interpret, structure and present data in a meaningful way to provide insights and facts to inform decision making
• Proven continuous improvement analytical experience from a similar role, including project management and business analysis
• Excellent leadership and influencing skills with the ability to manage challenging stakeholders, colleagues and external partners
• Experience in change management and innovation within a professional services environment
• Demonstrable ability to use a variety of measures required to understand problems
• Expert user in Microsoft applications (Visio, PowerPoint, Project, Excel, Word, Outlook)

Diversity & Benefits

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. 

Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. 

We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. 

Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the family and much more. 

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