Correspondence Administrator

Job title:

Correspondence Administrator

Company

Utility Warehouse

Job description

Company DescriptionLocation: Hybrid role, 2 days a week in our London hub (NW9)Salary: £26,500paHi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.Got your attention? Read on…We put people first. It’s all about you.We’re excited to find great people for our Ability to Pay roles. People who want to join our team and build a career here at UW. Our advisors are front-line heroes but this role isn’t for everyone… take a moment to consider the following before you hit “apply”:Do you have a correspondence or a writing background?Experience working in the Energy industry is preferred.Previous experience of dealing with vulnerability is advantageousYou must have excellent customer service skills including questioning, listening, and establishing rapport.Must have a genuine passion for resolving customer problems via email and over the phone and have the ability to multitask.Strong interpersonal skills are a must as well as good investigation skills.Has a strong team working ability.Can be flexible and has the ability to adapt quickly to changing priorities.Be ambitious and willing to accept new challenges.If you meet these requirements, then you’re just the kind of person we’re looking for!We work together. Your team and the people you will work with…Payment Solutions is a specialist team that works with our customers who have fallen into arrears with their bills. The goal is to help our customers out of the arrears process in any way we can, working towards an outcome that works for both the customer and the business.The team deals with our most vulnerable customers, so candidates must be able to remain calm under pressure, lead by example and have the drive and tenacity to make a difference.We deliver progress. What to expect through the day as a Correspondence Advisor:Handle customers across different platforms, including email, Whatsapp and telephoneComplaint handlingEnsuring customers are being signposted to the most relevant external organisations for advice and support. This includes debt, mental health, and disability charities as well as energy efficiency.Answer customer queries with the aim of a first-time resolutionRespond to queries within our agreed service levelProvide the best customer care experience to all customersAchieve KPI’s such as productivity per hour and customer satisfactionLiaise with other departments to resolve queries effectively.So why pick UW?We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:25 days holiday Plus bank holidays.A full induction and all the kit you need to do your jobDiscount on our services and you get our coveted Cashback Card for free.Share options and Save As You Earn SchemeA matched contribution pension scheme and life assurance up to 4x your salary.Employee Assistance Programme including free counselling and legal adviceFree virtual GP service plus discounts on healthcare and medical cash plansEnhanced family-friendly policies, designed to help you and your family thrive.Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.Ongoing learning, development and training to ensure you thrive in your roleApply here!You’ve got this far… Hit apply – we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!Additional InformationWe provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Expected salary

£26500 per year

Location

London

Job date

Sun, 01 Sep 2024 07:48:14 GMT

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