Credit Control Assistant

Job title:

Credit Control Assistant

Company

Times Higher Education

Job description

CREDIT CONTROL ASSISTANT
HYBRID / LONDON (1 day/week in the office)
SALARY: £30,000 – 33,000
HOURS: Normal hours: 9am-5pm and at least 2 days a week 11am-7pm.Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.We’re hiring for a Credit Control Assistant, reporting to the International Credit Control Manager. You will effectively manage the credit control function to deliver a professional and successful service within, and on behalf of, the Finance department. The role will provide an efficient and customer focussed service with targets and processes in all areas.The role will require some flexibility around hours given that the role encompasses international Businesses in the group across different time zones.Responsibilities:Working across the Group Companies the role will include:

• All administration related to the credit control processes as required
• Cash collection. Target based monthly requirements;

• Ensure payments received within terms
• On stop accounts monitored and chased
• Reduced aged debts and queries
• Produce monthly targets

• Ensure cash is accurately allocated to customer accounts and matched against the appropriate invoices
• Perform periodic customer account reconciliation
• Ensure timely customer and internal query resolution
• Provide additional information / details to customers to assist with their payment process
• Housekeeping of ledgers including:

• Accurate email and contact details
• Updating of address changes
• PO requirements
• Maintaining charity status documentation

• Providing statements and copy invoices
• Producing regular dunning cycles in line with credit control policy and regular group statements
• Circulating regular details of accounts on stop and accounts under query or with collection issues
• Building external and Internal relationships
• Work with the sales team to resolve customer queries
• Maintaining and highlight system issues or reporting needs
• Administration duties will include but not limited to helping with banking and finance needs
• Producing and circulating month end debtor and ageing reports
• Complete month end close and Balance Sheet reconciliations on a monthly basis in line with the month end timetable
• Liaise with our legal advisors on complex legal issues/cases.
• Ensure Event revenue is collected prior to the event being held, liaising with the Events team in case of any issues
• Maintain and ensure compliance with an AR policy document
• Manage credit assessment and risk scoring
• Ensure new customers are given terms in line with the AR policy
• Document AR processes and key controls and maintain as required, making recommendations for improvement where necessary
• Ensure strong financial controls are in place surrounding AR, making improvements where necessary
• Ensure that key AR financial controls are working effectively
• Ensure that the AR functionality of the accounting system is being fully utilised in an efficient manner
• Work with the order entry team to ensure that potential collection issues are resolved prior to invoice
• Assist with system testing where appropriate

Person Specification
Essential Skills and Qualifications:

• Systems knowledge including Microsoft applications and ideally NetSuite or similar cloud based enterprise solutions. Familiarity with online banking platforms.
• Ability to manage high volume without compromising quality. Excellent organisational and time management skills with impeccable attention to detail

• Excellent communication skills both written and verbal
• Excellent administration skills
• Strong interpersonal and relationship building skills
• Strong intellect, ability to work with verbal & numerical issues.
• Calm, self-motivated and customer orientated
• Proactive, conscientious and has a can do attitude
• Able to work on own initiative and with a team in a fast paced environment
• Desire to provide an excellent service to the business
• Takes care and pride in their work

Experience:

• Previous credit control experience in an international environment
• Proven collections/aged debt reductions
• Strong communications skills
• Intermediate Microsoft skills

You do You
You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That’s why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self-identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.Empowering higher education by combining data and expertise within a global platform, Times Higher Education helps universities deliver transformative impact for people, places and the planet.We connect the world’s higher education community, facilitate the flow of ideas and talent, and help academics and students fulfil their potential. We are proud to support universities, and believe that together we will build a better, more sustainable future.© 2024 THE – Times Higher Education. All rights reserved.

Expected salary

£30000 – 33000 per year

Location

London

Job date

Thu, 24 Oct 2024 03:17:23 GMT

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