CRM Data Executive

Job title:

CRM Data Executive

Company

Simplyhealth

Job description

£36,000 – £41,000 + bonus + £600 flexible benefits pot + pension + healthplan + 36 days holiday + hybrid workingAre you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it.But we’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.The CRM Data Operations Executive will act as the SME for campaign data and reporting within the CRM team, as well as support in the broader understanding of this data across the wider business.Key responsibilities:

• Proactively identifying opportunities where marketing data and/or technology will improve our CRM communications, reduce manual tasks, and improve the customer experience.
• Capture requirements for new data sources/fields to be integrated with SFMC through collaborative journey design with the CRM Communications Manager/Executives.
• Supporting the CRM Data Manager with advanced feature testing, to launch new data/ channels/ SFMC functional capability into BAU within the team, providing training and ongoing operational support.
• First point of call to trouble-shoot any SFMC issues that arise post-launch and provide solution plan.
• Operating as an SFMC Super User to support campaign approvals from a data perspective.
• Creation and management of Campaign meta-data within Salesforce for campaign measurement, including paid marketing activity and lead generation.
• Maintain system hygiene through naming conventions, folder, archive, and template management.
• Creation of SFMC reports and/or Salesforce reports and dashboards for effective campaign performance monitoring and identification of communication optimisation opportunities, with rollout to wider business stakeholders as needed.
• Identifying data quality enhancement opportunities and liaising with teams such as Sales and Service to resolve.
• Supporting the CRM Data Manager with data governance documentation.
• Keep up to date with industry trends and SFMC new feature releases to evolve our capabilities.

About YouYou’ll be naturally be data-driven and inquisitive, with an understanding of the core CRM performance metrics to deliver performance improvement with a customer-centric focus.To be considered, you’ll need to have:

• Proven experience in SFMC data extensions for creating and managing audiences to deliver successful customer-centric campaigns and automated programmes
• Experience building Salesforce reports and dashboards – use of alternative reporting software in a developer capacity would be considered
• Proficient in understanding data extensions, naming conventions and robust Quality Assurance testing
• Experience briefing new data requirements and carrying out UAT on new features
• Up to date knowledge of latest GDPR, ICO and other data protection legislation
• Experienced in stakeholder management and developing robust business relationships
• Self-motivated and results driven, with an ability to challenge the status quo
• Highly organised with strong attention to detail
• Experience working in both B2B and B2C companies, as well as healthcare sectors/ regulated industries is advantageous, though not essential

What’s in it for youAs well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards
• Give as you earn
• 3 volunteering days

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.Your Recruitment JourneyWe’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.Your process

• Screening call with Talent Acquisition Team
• Virtual Interview with the hiring manager and team
• Aptitude assessment
• Presentation/case study with the hiring manager and team
• Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team: .Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.#LI-Remote

Expected salary

£36000 – 41000 per year

Location

Andover, Hampshire

Job date

Sat, 06 Jul 2024 23:07:40 GMT

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