CRM Systems Administrator

Job title:

CRM Systems Administrator

Company

The Growth Company

Job description

The Growth Company (GC) Business Growth Hub’s Digital Transformation team have a new opportunity for a CRM Systems Administrator who will proactively manage the ongoing Dynamics CRM project and other programme specific digital projects, working closely with individual Service Leads, subcontractors and external companies to ensure project performance follows contract objectives and profiles.Please note that this is a fixed term contract until 30 April 2025.GC Business Growth Hub is a community of specialists with a passion to help businesses across Greater Manchester to realise their ambitions. Since 2011, the Hub has supported more than 15,000 businesses including start-ups, scale-ups and established businesses, providing finance guidance, creating international links, and paving the way for innovation and people development across the region. We work with the best of public and private partners, offering expert one-to-one and peer-to-peer business support, events, specialist programmes, funding and much more.Key Responsibilities:

• Maintain day to day running of CRM (Dynamics) and E-signature software, GM Skills Map and other related digital products including logging any issues to the third-party supplier, planning and communicating periods of downtime.
• Provide support to the Programme Lead, Delivery team and subcontractors on a day-to-day basis for all digital systems.
• Manage digital system training for new starters, consultants and associates as well as provide refresher training to ensure familiarity with any revisions to the software to ensure all activity is recorded in line with service delivery requirements and data analysis needs.
• Work closely with the relevant Programme Lead and the Growth Company’s internal IT team to support the development, implementation and maintenance of the programmes digital tools, CRM (Dynamics), documents and systems, to enable the capture, allocation, monitoring and reporting of programme activity.
• Ensure that changes to all digital systems are recorded through change management.
• Perform testing on any system changes prior to progression to the live environment.
• Ensure the digital systems enable contract/project compliance and delivery of agreed milestones, finances and outcomes, including the verification of evidence for audit purposes and monitoring visits to providers in respect of claims made.
• Monitor and report on the progress of updates and amendments, including risks, issues and changes, ensuring all problems and solutions are communicated to all stakeholders to ensure they are delivered on time and to budget.

About You:

• An understanding of end-to-end customer needs, journeys and behaviors and how these are changing (external and internal clients, service users and staff).
• Detailed knowledge of GDPR and effective data processes techniques.
• An appreciation for software development technologies including the Microsoft stack, software design and UI.
• Sound knowledge of finance process, transactions and systems.
• Microsoft Office applications.
• Strong commitment to high quality work.
• A high level of enthusiasm, personal drive and energy and a capacity for sustained effort and performance.

Skills Required:

• Ability to manage 3rd party providers and software development projects.
• A track record of delivering a high standard of accuracy and contractual / financial compliance.
• Experience in presenting progress reports to stakeholders.
• Effective interpersonal skills and the ability to influence at all organisational levels, internally and externally.
• Ability to prioritise tasks with conflicting demands/deadlines.
• Time management, analytical and problem-solving skills.
• Strong IT skills including CRM administration (MS Dynamics), Excel spreadsheets. Knowledge of Azure DevOps is also beneficial.
• Ability to work with complex data sets to produce information with a high degree of accuracy to tight deadlines.

LocationManchesterBusiness Area Logobusinessgrowth.jpgCompany LogoBusiness Growth HubCompanyBusiness Support Business Finance (BSBF)Contract typeFixed term/ Full- timeSalaryUp to £27,000 per annumAdvert Brandbusinessgrowth.jpgClosing Date04/08/2024Ref No4234Documents(Word, 45.55kb)We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.If you require support with the recruitment process, please contact or Internal Recruitment Team at or call us on 0161 237 4447.All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

Expected salary

£27000 per year

Location

Manchester

Job date

Sun, 28 Jul 2024 03:21:06 GMT

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