Customer Account Specialist

Job title:

Customer Account Specialist

Company

Seaboard Transport Group

Job description

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a Customer Account Specialist based in Dartmouth, NS.Position Overview: As a Customer Account Specialist, you’ll play a key role in managing financial operations, ensuring account accuracy, and driving process improvements. This role goes beyond payment follow-ups —it’s about building strong relationships, resolving disputes, and collaborating with internal teams to enhance financial processes.Key Responsibilities:

• Proactively engage with customers to ensure timely payments while fostering positive working relationships.
• Conduct large account reconciliations, investigating discrepancies such as short payments, overpayments, and unresolved balances.
• Collaborate with Billing, Pricing, and Operations teams to resolve invoice discrepancies, rating errors, and contract inconsistencies.
• Analyze payment trends to identify root causes of delays and implement process improvements.
• Develop strategies with internal teams to minimize disputes and enhance cash flow.
• Act as a problem-solving expert, addressing challenges to prevent recurring issues.
• Maintain accurate records of customer interactions, disputes, and resolutions.

What We’re Looking ForQualifications:

• Experience in credit, collections, or accounts receivable, preferably in transportation, logistics, or a related industry.
• Strong reconciliation skills with the ability to analyze large datasets and resolve discrepancies.
• A problem-solving mindset—you enjoy investigating issues and finding effective solutions.
• Excellent communication and negotiation skills to work collaboratively with customers and internal teams.
• High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs).

To apply please submit your resume via this ad.We are committed to employment equity and welcome applications from women, visible minorities, aboriginal people and persons with disabilities.For candidates who require accommodation for disabilities through the application and hiring
process, please contact us at or 902-468-4447 to access support.

Expected salary

Location

Dartmouth, NS

Job date

Wed, 05 Mar 2025 04:59:13 GMT

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