Customer Acquisition, Leader of Leaders, Customer Acquisition

DESCRIPTION

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure platform in the cloud and we are growing our North American Customer Acquisition Sales in Seattle, Arlington, and Austin. The NAMER Customer Acquisition (CA) organization focuses on generating high-quality opportunity pipeline, rapidly acquiring new customers, accelerating the growth of existing customers, and developing a talent flywheel that contributes to scaling diverse early career professionals across the AWS Global Sales organization.

As a Leader of Leaders within the Customer Acquisition organization, you will oversee a team of Customer Acquisition Managers, each leading their respective teams of Customer Acquisition Representatives (CARs). Your primary responsibility will be to provide strategic guidance and leadership to your direct reports, enabling them to effectively lead their teams in building quality top-of-funnel sales opportunities through various prospecting motions. You will collaborate closely with a complex, cross-functional network of sales leaders, marketing professionals, technical specialists, and Partners. Your expertise will be instrumental in driving strategic efforts to accelerate current customer adoption of AWS services, penetrate new markets and verticals, while educating and building trust with internal stakeholders, such as field and inside sellers, and executive leaders.

As a Leader of Leaders, you will be responsible for developing and implementing cohesive strategies and best practices across the Customer Acquisition organization. You will provide guidance and mentorship to your team of managers, ensuring they have the necessary tools and resources to effectively coach and develop their respective teams of CARs. Your leadership will be critical in fostering a high-performance culture, where early career professionals are empowered to exceed quarterly KPIs and goals, build sales acumen and leadership skills, and ultimately progress within the AWS Global Sales organization.

Additionally, you will play a vital role in talent management, succession planning, and fostering a diverse and inclusive environment. Your ability to identify and develop future leaders within the organization will be paramount to sustaining a pipeline of talented professionals ready to take on leadership roles.

As a Leader of Leaders, you will be a strategic partner to cross-functional stakeholders, driving alignment and collaboration across teams to deliver exceptional results for the business. Your leadership will be pivotal in shaping the future of the Customer Acquisition organization and driving its success in an ever-evolving and competitive landscape.

Success will be measured by building an operationally excellent team. You will rely on data and analysis provided by operations teams, but also self-generated, to dive deep into performance trends and inform decisions to produce successful outcomes. As a Leader of Leader, you will be responsible for upholding Amazon’s goal of Striving to be Earth’s Best Employer through effective hiring, people management, coaching, and culture building.

Key job responsibilities

• Provide strategic leadership to the Customer Acquisition Managers, enabling their teams to build top-of-funnel pipeline through effective prospecting, customer engagement, and generating qualified opportunities. Identify and address organizational challenges, driving scalable solutions and impact across the Customer Acquisition ecosystem.
• Oversee coaching and enablement, ensuring development of early career talent’s sales acumen, skills, Amazon Leadership Principles competencies, continuous learning, and growth in technical acumen and customer business understanding.
• Serve as the trusted advisor and voice of Customer Acquisition, providing strategic insights and guidance to regional/segment sales leaders and cross-functional teams. Cultivate strong stakeholder relationships, facilitating collaboration and alignment on shared goals.
• Monitor team performance against KPIs and goals related to outbound efforts, meeting scheduling, opportunity creation, and marketing lead follow-up. Implement robust performance management processes, coaching managers for sustainable success.
• Foster innovation, continuous improvement, and contributions to CA-wide initiatives like culture-building, piloting new resources, and talent development. Identify and champion best practices to enhance operational efficiency and effectiveness.
• Contribute thought leadership to shape the strategic vision and direction of Customer Acquisition for future success. Collaborate with stakeholders and senior leadership to align initiatives with broader organizational goals.

Basic Qualifications include:

• Proven track record of metrics and quota achievement
• Demonstrated record of people development while leading managers
• Ability to dive deep into data, find meaning and deliver outcomes

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 7+ years of technology related sales, business development or equivalent experience
• 5+ years of sales management experience
• Bachelor’s degree or equivalent
• 2+ years of managing managers

PREFERRED QUALIFICATIONS

• Master’s degree or equivalent
• Strong leadership skills with a focus on seller development
• Experience developing and executing multi-modal, targeted prospecting campaigns
• Experience working with a matrixed team of senior stakeholders to achieve shared goals and outcomes
• Experience with analyzing data and trends to articulate business needs
• A technical background in engineering, computer science, or MIS a plus
• Salesforce.com experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $168,300/year in our lowest geographic market up to $278,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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