Customer Adoptions Coordinator

Job title:

Customer Adoptions Coordinator

Company

IRIS Software

Job description

The VacancyAbout IRIS Software Group:At IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their operations with cutting-edge technology.The Role:
We are looking for a proactive and customer-focused Customer Adoption Coordinator to join our dynamic team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.Key Responsibilities:Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.Act as a key point of contact for customers, helping them understand and utilize our software effectively.Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey.Monitor customer usage data and feedback to identify adoption trends and areas for improvement.Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience.Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.About You:Previous experience in a customer adoption, customer success, or similar role within a SaaS or technology company.Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.A passion for customer experience and the ability to proactively drive engagement.Analytical mindset with the ability to interpret customer usage data and recommend improvements.Ability to work both independently and collaboratively within a team.Knowledge of IRIS Software Group’s solutions or similar business software is a plus.What We Offer:A supportive and innovative work environment.Competitive salary and benefits package.Opportunities for career growth and professional development.Hybrid/remote working options available.The chance to make a meaningful impact in a leading software company.How to Apply:
If you are passionate about customer success and want to be part of a growing, forward-thinking company, we’d love to hear from you. Apply now with your CV and a cover letter outlining your experience and suitability for the role.Join IRIS Software Group and help our customers succeed with technology!About IRISAs one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.It’s vital these mission-critical functions work first time, every time.That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.IRIS is a company built on hiring the best people; our people are our greatest assets.They enable us to be the innovative, market-leading, and high-performing company that we are today.We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.This is why we work to create an environment where employees feel like they are part of a team.Why work for IRIS?The BenefitsDeveloping your careerWe believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:LeadingSupporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.ExcellingRewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.GrowingOffering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.ListeningWe’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.SharingOur employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.

Expected salary

Location

United Kingdom

Job date

Wed, 19 Mar 2025 03:04:58 GMT

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