Customer Care Expert: Join the Team Behind a 150M+ Brand

Job title:

Customer Care Expert: Join the Team Behind a 150M+ Brand

Company

Pearl West

Job description

About UsAt Pearl West, we don’t just play the e-commerce game—we redefine it. Based in Downtown Vancouver, we transform brands and take them to new heights with creativity, data-driven decisions, and bold strategies. We’re growing fast, and it’s an exciting, fast-paced ride. If you love solving challenges, thinking critically, and want to be part of a team that values your input, we’d love to hear from you.The RoleWe’re looking for a motivated and customer-focused Customer Service Representative to join our dynamic team. This isn’t your typical call center role. At Pearl West, you’ll be at the forefront of creating exceptional experiences for our clients and customers, solving their challenges with empathy, efficiency, and creativity. If you’re a great communicator, a problem-solver, and someone who thrives in a collaborative environment, we want to hear from you.What You’ll Do

• Be the Voice of Pearl West: Serve as the first point of contact for customers via email, chat, and phone, delivering exceptional service with every interaction.
• Resolve Challenges: Address customer inquiries, troubleshoot issues, and provide solutions that leave customers delighted.
• Enhance the Experience: Identify opportunities to improve customer satisfaction and proactively recommend changes to elevate their experience.
• Collaborate Across Teams: Work closely with operations, logistics, and marketing teams to resolve issues and ensure seamless service delivery.
• Track and Optimize: Use our tools to document customer interactions, analyze trends, and help us streamline processes.
• Contribute to Growth: Provide feedback and insights to the team to enhance our products and services.

What We’re Looking For

• A Customer Advocate: Someone who genuinely enjoys helping people and ensuring their satisfaction.
• A Problem-Solver: Quick on your feet and resourceful in resolving challenges.
• An Excellent Communicator: Clear, professional, and empathetic in written and verbal communication.
• A Tech-Savvy Team Player: Comfortable navigating CRM platforms, with a willingness to learn new tools and systems.
• Experience in Service: Previous customer service experience in e-commerce, retail, or a fast-paced environment is a plus.
• Availability: Able to work shifts that include evenings or weekends, as needed.

Why Join Pearl West?This isn’t just another job—it’s your chance to make an impact in a fast-moving, innovative environment. At Pearl West, we value collaboration, creativity, and growth. You’ll:

• Be part of a supportive, high-performing team.
• Work on meaningful projects that shape the customer experience.
• Have opportunities for professional growth and development.

How to ApplyWe’re excited to meet you! Here’s how you can join our team: * Video Interview: Start by answering a few questions via video interview on the MyInterview app so we can get to know you better.

• Live Interview: If shortlisted, you’ll participate in a live interview with our hiring manager to discuss your fit for the role and showcase your skills.
• Assessment: Following the live interview, you’ll be invited to complete a brief assessment to evaluate your skills and alignment with our needs.

Ready to join a company that’s redefining e-commerce and putting customers at the heart of it all? Apply now, and let’s build something amazing together!Powered by JazzHR

Expected salary

Location

Vancouver, BC

Job date

Sat, 21 Dec 2024 01:50:47 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.