Customer Care in Cottonwood, Arizona

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6664057

Join Our Team as a Customer Care Specialist!

At Sparklight and our Cable One family of Brands, were all about
connecting people to what matters most. Are you ready to be a crucial
part of this mission? As a Customer Care Specialist, youll be the face
and voice of our company, helping customers both in person and over the
phone. Your role will be key in delivering exceptional service and
driving our growth.

What Youll Be Doing:

• Engage with Customers: Welcome guests and handle inquiries with a
  warm smile, whether face-to-face or on the phone.

• Solve Problems: Tackle customer issues, provide accurate billing
  information, and resolve standard problems.

• Drive Revenue: Secure new and incremental revenue by promoting our
  products and services.

• Educate & Assist: Guide customers on using our products and help
  them navigate our services.

• Follow-Up: Make sure every issue is resolved to our customers’
  satisfaction and keep improving our service.

What Were Looking For:

• Education & Experience: High school diploma or GED, and a few months
  in customer service. We value your willingness to learn!

• Skills: Outstanding communication, solid data entry, and computer
  skills. Comfortable with office equipment and handling money?
  Perfect!

• Knowledge: Eager to learn about our products and stay up-to-date
  with what we offer.

Benefits

Cable One and our family of brands appreciates the role our associates
play to help the company grow, and in return an excellent benefits
package is offered to our associates to recognize the importance of
their contributions, such as:

• Medical, dental, and vision plans start when you start!

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)

• 401(k) – 100% company match (match program starts first day of
  service, up to 5% of eligible compensation

• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• Collaborative work environment

Were an Award-Winning Organization!

• Forbes Americas Best Midsized Employers 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who
dedicate themselves to ensure our continued success. Here at Cable One
and our family of brands, we believe it is our individual and unique
talents, backgrounds and perspectives that, when combined, truly make us
an unstoppable force. “Stronger Together” is not just a verbal cue, it
is the motto that our associates live by, exemplify, and embody each and
every day.

Cable One and our family of brands is an equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to, among other things, race, color, religion, sex, sexual
orientation, gender identity, national origin, age, status as a
protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our
associates and customers safe. Job offers are contingent upon the
results of background, drug screening, and reference check. Only after
successful ly passing these pre-hire clearances are individuals approved
for hire and ready to start their