Customer Care Representative, Customer Service

Job Summary:

Customer focused position representing the company to schools, sports teams, churches and other non-profit organizations by telephone, community events, conferences, and on-site customer locations. Retains existing accounts and acquires new accounts by handling a high volume of inbound and outbound calls. Builds and maintains excellent relationships with customers by providing excellent service.

Key Responsibilities:

• Builds and maintains excellent relationships with customers to enhance their customer experience. Will require inbound calls, outbound calls and site visits including but not limited to customer deliveries, conferences, and community events.
• Achieve sales and retention goals by managing customer lists, delivering high quality, motivational presentations at kick-offs, parent/teacher meetings and open houses for schools and non-profit organizations.
• Recommend and implement company approved strategies for effectively introducing products and programs to schools and organizations throughout the U.S. and Ontario, Canada.
• Provides detailed information as to how the Program works, how to start a fund-raiser and how fund-raising with our company benefits schools and non-profit groups.
• Schedules and verifies delivery dates and time of fund-raisers for new and existing customers.
• Accurately enters incoming orders for deliveries and pick-ups.
• Quickly resolves customer issues to the satisfaction of the customer while following company guidelines.
• Develops and maintains open, communicative, and team-oriented relationships with all team members.
• Follows direction of supervisor and performs all other special projects as assigned.

Required Knowledge, Skills and Abilities:

• High school diploma or equivalent required.
• Minimum of two years’ experience in a sales or customer service environment or call center.
• Evidence of ability to operate in either an autonomous or team environment with a motivated, results-oriented demeanor.
• Highly developed verbal, written and presentation skills, with evidence of ability to effectively communicate to a wide variety of audiences, including adults and children.
• Demonstrated ability and enthusiasm to motivate others.
• Computer proficiency (Microsoft Office, database, internet, etc.)
• Evidence of analytical and problem-solving skills.
• Previous experience in a position requiring accuracy and attention to detail.
• Ability and willingness to travel to trade shows and conferences on an as-needed basis and to adhere to the company travel policies.
• The ability to lift 25 to 50 lbs. on an intermittent basis.
• Self-provided transportation (reliable personal automobile) with appropriate licenses, good driving record and insurance.

Working Conditions:

• Works in a normal office environment where there is no physical discomfort due to temperature, noise, dust, and the like.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of PKC, LLC.

PKC, LLC, is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. 

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

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