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Position Summary:
The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders. In addition, a representative will help troubleshoot complaints, errors, account questions, cancellations or other issues that may arise via email, live chat or telephone.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
80% Read and respond to customers emails and live chats promptly and with proper etiquette.
10% Review follow-ups to close any open customer issues.
10% Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company.
Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Education and Experience:
High school diploma or GED
One year of Customer Service hands-on experience desired
Special Requirements:
Rotating weekend work as required to meet business needs.
Location: Onsite required in Auburn, NY
Knowledge, Skills, and Abilities:
Equipment Used:
Computer, printer, telephone, photocopier, scanner and calculator
Computer Software: Outlook, Word and Excel
Physical and Mental Requirements:
Environmental Conditions:
Work is performed in a typical office environment.
MacKenzie-Childs is an EEO Employer
MacKenzie-Childs is an EEO employer and dedicated to fair hiring practices.
Minimum Salary: 16.00
Maximum Salary: 16.00
Salary Unit: Hourly
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