Customer Care Specialist

Job title:

Customer Care Specialist

Company

Cuckoo

Job description

About Us:At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband.We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.About this role:Cuckoo’s customer’s are the reason we do what we do! We exist to create smooth and stress free journey’s, and offer the best support when it’s needed. Our Customer Care team aim to provide an excellent customer experience, whilst showcasing Cuckoo’s core values with every interaction.This role is hybrid-remote, meaning that certain shifts can be worked remotely from the comfort of your home, and from our modern, spacious and vibrant Exeter based office.If you are looking for a people-centred career with progression, growth opportunities, and the chance to play your part as we change the face of Broadband, then keep reading to find out more…Please note this is a full time role (37.5 hours a week, 5 days a week).Our opening hours are 8am – 8pm Monday-Friday, and 9am – 5:30pm on the weekends. You’ll work variable shift patterns within these hours.Each day you’ll be:

• Dealing with customer interactions via phone, email and live chat.

Owning the customer experience, including installation management, Customer Care and phone number porting requests. * Proactively managing customers’ experiences both before and after installation, ensuring that they have regular contact and have realistic time frames and managed expectations.

• Assisting in resolving any issues the customer may have such as loss of service and or installation issues.
• Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.
• Collaborating with other teams within the business to ensure an efficient customer journey throughout.

You should apply if:

• Have a customer-centric approach in all interactions
• Enjoy working with and around other passionate people
• Are comfortable multitasking and managing priorities
• Have a great level of attention to detail
• Love working with like-minded people
• Have excellent written and verbal communication skills
• Have the desire to do things a little bit differently

It would be great if you also:

• Have experience working within a customer care team (bonus points if you have experience in a telecoms environment!)
• Have experience working within a fast paced start-up or scale up environment

Life inside the nest:

• Annual salary of £24,690
• 4x Life Assurance
• Income Protection
• Salary Sacrifice Pension
• 30 days holiday plus statutory bank holidays
• Enhanced Sick Leave
• Enhanced Family Leave
• Private Healthcare
• Private Dental Care
• Cycle 2 Work Scheme

• Health Cash Plan
• Shopping Discounts
• Discounted Breakdown Cover

Cuckoo’s commitment to inclusive hiring:
One of our Cuckoo values is ‘We are different’. And we really mean that. We’re a diverse bunch, with loads of different backgrounds, experiences, skills and perspectives. And all this makes us strong and better as a team. So, if you’ve got something different to bring to our flock – whether you’ve picked up skills in unexpected places, or you approach challenges in a way that others don’t – we’d love you to apply.Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!

Expected salary

£24690 per year

Location

Exeter

Job date

Wed, 05 Feb 2025 03:48:38 GMT

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