Customer Communications Assistant

Job title:

Customer Communications Assistant

Company

Nationwide

Job description

Are you looking for a role where you can realise your passion and talent for creating excellent customer communications? Do you want to learn and progress within one of the UK’s most recognisable and purpose-driven brands? Do you enjoy working as part of a team and across different business areas, to support the development of communications that are empathetic and easily understood by customers?In the Customer Communications team in MT&O, we write, design, and produce millions of essential communications for our customers each year. The communications we manage are often called legal, regulatory and mandatory communications. These are the critical communications that we send to our customers to help them manage their accounts, day-to-day, and to make good financial decisions.We put customers at the heart of everything we do. And we make sure the customer journeys are clear and optimised.Our vision is for all of our communications is to be empathetic and easily understood by customers. We’ve made a great start on our journey to achieve our vision, using the very best copy, design and behavioural science.And we now need additional, like-minded people to join us as we build our team.We have four squads, each with seven colleagues, managed by a Squad Manager. The squads work closely with the business areas to understand and challenge communications briefs and then design the best customer experience and communications.These communications are delivered traditionally through mailings and digitally through email and our new online experience (app and online servicing). They are inspired by customer insight, behavioural science and align to the Nationwide Communication Standards.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or Bournemouth offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingOperating at the heart of the squad, the Communications Assistant is a new role reporting to the Squad Manager and supporting the day-to-day work of your colleagues. It is a fantastic opportunity for you to demonstrate your exceptional organisational and administrative skills, helping to ensure that every communication is well-managed and delivered correctly and on time.As well as supporting communication change, you will work closely with colleagues in product, risk and distribution to make sure that communications are on brand, accurate and approved before they are sent to customers.You will co-ordinate with these experts in the review and approval of customer communications to meet governance. And you will manage and co-ordinate small change to make sure communications remain accurate, and that content, rates and branding is correct.To achieve this, you will work seamlessly and collaboratively with colleagues in your squad, including your Squad Lead, peers, communications and delivery consultants, artworkers and executives.As an Assistant within MT&O, you will play a key role in contributing to creating a positive squad mentality and building a culture of continuous improvement.About you

• Have a positive, continual improvement mindset
• Possess superb organisational skills and have high standards
• be able to demonstrate exceptional proof-reading skills and attention to detail
• thrive on change, have natural resilience, and not be fazed by last-minute changing requirements
• Communicate clearly and confidently within the squad and with stakeholders, ensuring expectations are managed
• Be a self-starter, able to manage your own work and to support the work of others, with initiative
• Have a natural passion and aspiration for creating best in class communications that truly support the needs of our customers

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.Please note that should you be successful in securing this role the job title on our internal systems will be Marketing and Corporate Affairs Assistant.#LI-Post

Expected salary

Location

Bournemouth – Swindon

Job date

Tue, 04 Mar 2025 05:37:28 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.