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Job description
Role: Parent Communications Champion, Customer Experience
Reporting to: Customer Experience Manager
Location: This is an office role based in a converted manor house in Liphook
Hours: Full-time position; 35 hours per week; alternate weeks 8.00am-4.00pm/7.30-3.30pm
About Rocksteady:
Rocksteady is the leading provider of in-school band lessons, teaching tens of thousands of children in thousands of primary schools every week. Rocksteady band lessons are designed to be fun and inclusive, bringing the transformative power of music to children across the country.
Purpose:
As Rocksteady’s parent communications champion, you’ll play a key role in keeping parents updated about any changes to their child’s band lessons. You’ll provide clear, accurate information in a timely and friendly manner through written or verbal communications.
You’ll also collaborate closely with our operations and schools’ teams to make sure you have all the relevant information needed to provide an excellent customer service for parents, using your copywriting expertise to ensure your messaging reflects the customer’s experiences.
Additionally, you’ll be responsible for making sure parents are billed correctly for lessons and organising credits or refunds where necessary. Working with the customer experience manager, you will always be striving to provide the very best service for customers.
Essential Duties:
Skills and Experience:
Benefits:
Additional Information:
We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.
If you are offered this position, Rocksteady will ask you to complete a DBS check that is proportionate and relevant to the position concerned. If the post does not involve working with children, this will usually be a basic DBS check and you will only be required to disclose unspent convictions.
Providing false information is an offence and could result in the rejection of the applicant, summarily dismissal if selected and possible referral to the police.
Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.
To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com
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