Customer Communications Manager
So Energy
🌍 UK, Hybrid⭐️ Our PerksValues-driven culture – we’re really proud of our culture.🙌 Drive your own experience
✨ Empowering you to be your most authentic self
So EnergyWho we areSo Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that’s encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:
The RoleCustomer Communications Manager at SO ENERGYWe are looking for a Customer Communications Manager to play a leading role in developing Clear, Caring and Honest communications with customers across email, direct mail, our website and other channels as appropriate.We are keen to develop proactive and relevant customer communications, to provide customers with consistently excellent service and to explain what help and support is available if things go wrong. Ultimately, this role will make an important contribution to improving customer satisfaction and customer retention.Reporting into our New Marketing Director 👋What you’ll be getting up to:
This role will be a great fit ifWho will you be working with?
What are we looking for?
Research shows that some people are less likely to apply for a role Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.So, if this role excites you, don’t let our role description hold you back, get applying!Want to tailor your application?Hiring Process * Talent Interview: Head of Talent
Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.Our ValuesWe look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.Clear – The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleaguesHonest – Transparency is key, Whether that’s providing clear bills to our customers or trusting our staff to do the right thing.Ambitious – All of us are ambitious about the future of So Energy and what we can contribute to it.Inquisitive – We are also questioning the Status Quo to see if there is a better way to do things for our customersCaring – We care about the work we are doing, our customers and our colleagues
Sustainable – As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That’s why learning and continuous development is so important to us.Diversity, Equity, Inclusion & BelongingAt So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
London
Thu, 05 Sep 2024 05:30:02 GMT
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