Customer Delivery Technical Leader

Job title:

Customer Delivery Technical Leader

Company

Cisco Systems

Job description

Meet the TeamTake your career to the next level by joining a Cisco Team that is supporting major business and technology transformations for our Banking customers.Customer Delivery Consulting Technical Leader will support a large, strategic program, aligned to bold ground-breaking agendas. Deep technical leadership and the ability to translate business/mission requirements into technical solutions are key skills for success.We are “Cisco’s Face to the Customer,” working in a fast-paced, high-impact environment as a critical, visible contributor to the Cisco/Client team. A best-in-class mix of broad networking knowledge and specific area expertise, as well as superb communication and consulting skills, has well-positioned this Cisco team as trusted advisors.Specializing in Cisco Enterprise Networking solutions, you will support a valued customer through the development sophisticated designs, implementation support of Cisco technologies, and delivery of optimization services to one of Cisco’s largest customers..Your ImpactThe Cisco Customer Experience involves helping craft the customer’s vision for their network and maintain a secure, pioneering environment that is second to none in terms of network uptime and reliability. The qualified engineer in this account will be able to have an impact on the customer base and help them transform to meet their mission. Your experience as a network engineer supporting Cisco technologies/products in large scale enterprise environments, with a deep understanding of data networks and proven foundation in enterprise routing and switching technologies.The resource will enable us to pursue leveraging AI as the next phase of our Cisco Health Check (CHC) we developed for our customer and package it so it can be utilized by other customers. This will free up NCE cycles, eliminate human intervention/errors and drive better availability and resiliency of the customers environmentMinimum Qualifications:

• CCIE certified preferred or CCIE level experience with Cisco Enterprise network routing and switching platforms.
• Large-scale enterprise design and deployment experience is desired.
• Domain expertise in VPN technologies
• Domain expertise in SDWAN design and deployment
• Significant experience with end-to-end architecture/design work across multiple technology areas
• Have Route/Switch sophisticated knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Switching Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast, Route Redistribution, Software-Defined Networking, Software-Defined WAN, and Automation

Preferred Qualifications:

• Large Language Models (LLMs) or Machine language familiarity
• Ability to lead, articulate a vision, influence, and guide teams in complex strategic environments through design, deployment, analysis and tackle complex networks
• Capability to anticipate issues, evaluate risks, and proactively collaborate and lead resolution
• Certify and deliver software and hardware in a timely fashion with proper documentation
• Perform quarterly bug scrubs covering the data center technologies within the customer
• Solve different Datacenter technology feature sets. For example: VXLAN EVPN, MPBGP, Multicast, vPC, DFA
• Willingness to learn new automation technologies. For example: Python, Ansible and Robot
• Partner with pre-sales and post sales team in supporting Day 1 and Day 2 engineering and operations
• Familiarity with features, examples include: MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, BGP, ISIS, OSPF, EIGRP, inter-AS, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, PfR

#WeAreCisco#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.Our passion is connection-we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Expected salary

Location

London

Job date

Sat, 29 Mar 2025 23:29:08 GMT

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