Customer Marketing Director

Job title:

Customer Marketing Director

Company

Qonto

Job description

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that’s combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by and in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the French ranking!Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect peopleOur beliefs: At Qonto, we’re committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality..As Qonto’s Customer Marketing Director, you will lead a new organization combining Product Marketing, CRM, and Customer Insights teams to boost our client portfolio’s value across our four European Markets (France, Germany, Italy & Spain).Directly reporting to our Chief Revenue Officer, , you will champion innovative strategies to boost customer activation, engagement, and retention, directly enhancing our NRR (Net Revenue Retention) and profitability.👩‍💻🧑‍💻 As a Customer Marketing Director at Qonto, you will:

• Define and execute Customer Marketing strategies: Build and implement cutting-edge strategies and drive product adoption, customer activation, retention, and upselling initiatives, ultimately boosting revenue from our existing client base.

• Sharpen our customer knowledge: Develop robust client segmentation and profiling strategies, and tailor contract terms and legal advice to better meet the specific needs of different client groups, enhancing customer satisfaction and compliance.

• Level up our CRM machine: Leverage and further extend our powerful tech stack to grow customer lifetime. Constantly evaluate and refine our CRM processes to ensure maximum efficiency, scalability, and adaptability to changing market dynamics.

• Build our new Customer Marketing team: Orchestrate the efforts of our Product Marketing, CRM, and Customer Insights teams, fostering a culture of collaboration and excellence.

• Lead and influence: Work closely with our Customer Success & Development, Country Directors, and Revenue Operations teams to ensure alignment to meet business objectives and local market specificities. Provide valuable customer feedback and insights to our Product teams to help drive product enhancements and innovations that meet evolving customer needs.

🤔 What you can expect:

• Ambition: Join a dynamic and talented Growth team at a crucial stage of Qonto’s growth, working on structural strategic projects with high visibility across the company

• Impact: Drive key initiatives that shape Qonto’s future, with direct exposure to top management and board members

• Collaboration: Work closely with a variety of internal stakeholders, including Qonto’s management and board members

• Growth: Develop your skills in a fast-paced, innovative environment at the forefront of fintech evolution

🤝 About your future manager:Your future manager will be our Chief Revenue Officer:Her backgroundMarianne Brucy began her career in strategy consulting and has accumulated 20 years of experience across diverse industries, including Luxury, E-commerce, and Fintech. She has progressed from marketing roles to C-level positions in startups and scale-ups, where she has spent over a decade collaborating with founders and CEOs to drive growth and innovation.What she brings to the teamMarianne is a seasoned growth strategist and business leader known for driving organizational success. She offers extensive expertise in growth and strategy, with a focus on supporting growth initiatives, including Brand, Performance Marketing, and Product Marketing, both in France and across Europe.🏅 About You:

• Track record of developing, Customer Marketing or similar roles within fast-paced environments across multiple regions, with a strong focus on customer experience, hands-on execution (when needed), and solution-driven mindset. B2B SaaS and SMB expertise are a plus.

• Analytical skills with a deep understanding of marketing, CRM & Data Analytics to leverage data insights, and develop client development strategies to enhance customer engagement and retention.

• Strong interpersonal and communication skills to navigate multi-market organizations, effectively communicate with stakeholders at all levels, and align cross-functional initiatives to drive business objectives.

• Proven leadership skills with the ability to build trust, inspire teams, and foster a positive and high-energy work environment.

• Continuous improvement mindset to help improve the workplace and ways of working to maximize the team autonomy, and minimize waste.

At Qonto we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we’ve been searching for all along.🎁 PerksA tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.– Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;– Tailor-made remote work policy depending on the job you apply for and where you live;– Competitive salary package;– A meal voucher;– Public transportation reimbursement (part or global);– A great health insurance (depending on the country);– Employee well-being initiatives: access to to take care of your mental health and great offers for sports and wellness activities;– A progressive disability, and parenthood policy as part of our commitment to the (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;– Monthly team events.💪 Our hiring process:– Interviews with your Talent Acquisition Manager and future managers– A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeWe will send you an interview guide so you can best prepare yourself.On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞To learn more about us:| I |To know how your personal data will be processed during your application process or to request its deletion, please .

Expected salary

Location

Paris

Job date

Sun, 18 Aug 2024 03:41:11 GMT

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