Ericsson
Job title:
Customer Operations Manager
Company
Ericsson
Job description
Job Description:Grow with usAbout this opportunity:At Ericsson, we are excited to open up an opportunity for you to join our dedicated team as an Operations Support professional. This role forms the critical backbone of our local operations, facilitating efficient field services. Successful applicants will ensure our team is always equipped with the necessary resources, training, tools, and systems to perform their tasks optimally. What you will do:– Provide administrative support and manage logistics for the Field Services organization.– Ensure readiness for operational activities and maintain the performance of ASPs and other third parties.– Drive the continual improvement of operational processes and services while managing resource transitions during organizational changes.– Secure adherence to agreements and local targets to ensure operational and financial fulfillment.– Act as an interface regarding local MS delivery performance while providing cost quotations for new sales opportunities.– Maintain compliance and offer relevant training related to occupational health and safety practices. The skills you bring:– Business and operations support.– Identity And Access Management.– Business Continuity And Disaster Recovery.– Process Management.– Contract Lifecycle Management.– Regulatory Compliance.– Change Management.– Ericsson Information Security Management System.– Ericsson Information Security Assessments and Audits.– Operational-Level Agreement.– Budget Management.– Ericsson Information Security Risk Management Instruction.– Ericsson Performance Management Competence.– MS Delivery Strategies.– Work Level Agreement (WLA) and Service Level Agreement (SLA).Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Primary country and city: United Kingdom (GB) || ReadingJob details: Operations Support
Expected salary
Location
Reading
Job date
Sun, 30 Jun 2024 22:12:53 GMT
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