Customer Project Trainee or Customer Project Rep

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. 

Summary

The Customer Project Associate or Representative assists or leads in the coordination and oversight of service-level and routine, less complex customer projects (moderately complex customer projects for the Customer Project Representative level).

Will coordinate activity among numerous functional areas to meet critical objectives under pressing timelines. Assists in developing and monitoring comprehensive up-to-date work plans for all project work segments, including schedule milestones, expenditures as well as cash flow models.

Minimum Requirements

Minimum Requirements – Customer Project Representative:

• High School/GED and successful completion of APSs Customer Project Representative Training Program, OR Bachelor’s degree in business or related field and one (1) year project management related experience with knowledge of transmission or distribution construction requirements and practices ; OR an Associate Degree in a related discipline with three (3) years construction/customer project related experience with knowledge of transmission or distribution construction requirements and practices; OR High School Diploma and five (5) years related combined experience in design or construction project management; OR equivalent combination of education and related design or construction project management experience.
• In lieu of completing the APS Customer Project Representative Training Program, successful candidate must test out of Customer Project Representative training and development subject matter.
• CPM Battery Aptitude Test is required.
• A valid Arizona Driver’s License is required.

Minimum Requirements – Customer Project Trainee:

• Bachelor’s degree in Business,, or related field; OR Associate Degree in a related discipline with one (1) year related combined experience in design, construction project management or customer service; OR High School Diploma and 2 years related combined experience in design, construction project management, or customer service.
• Previous experience working in a “Customer-facing” role.
• Must successfully complete Customer Project Representative Training Program within eighteen (18) months of placement in position.
• CPM Battery Aptitude Test is required.
• A valid Arizona Driver’s License is required.

Preferred Special Skills, Knowledge or Qualifications: Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera. Proficiency in the application of PC skills and programs for data management and project scheduling as well as the analytical ability to evaluate the interdependent relationship of project variables. Basic electricity course and drafting/CAD experience. Successful completion of college Algebra. Strong interpersonal verbal and written skills. Organization, project management, communication, and negotiation skills are essential. May require Emergency response support for unusual or emergency situations, such as summer storms and/or other catastrophic events

Major Accountabilities

1) Perform as project representative for moderately complex projects (primarily level 1, 2 and 3 projects which typically include new services, moderate-scope power extensions, smaller multi-family units or developments, and other smaller commercial customers). Plan, schedule, and coordinate all facets of the project from initiation through construction, energization and close out. Ensure consideration is given for the best company source of power and most cost-effective design and adhering to the specified area as requested by the city for new installs, upgrades or relocations.

2) Perform planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close-out.

3) Effectively interface with customers/developers, internal departments, and municipalities to assess their needs, determine the scope of the project, obtain plans, maps, and or drawings. Determine the layout of company facilities, consulting with external customers and/or municipality liaison and /or internal Planning and Operations as needed.

4) Determine the need to obtain easements from property owners and permits from municipal authorities; process through APS right of way to obtain required easement and permit documents; and design the project and preparing drawings.

5) Gain and utilize knowledge of staking jobs in the field. Obtain easements from the property owner. Design the project and prepare conceptual drawings or coordinate with design department.

6) Prepare the work authorization (WA) and the estimates for both labor and material. When required, prepare extension agreements/contracts, coordinate request for feasibility studies, invoicing, and obtain approvals.

7) Conduct various inspections prior to and during construction such as trenching, conduit, walls/fences, foundation pads, metering equipment and on-site visits to ensure the project is on schedule, and within code and company specifications.

8) Trouble shoot and resolve routine problems encountered. Keep other company departments informed of activities that affect current and future facilities.

9) Update related project management and customer information databases and close out the project upon completion.

10) Contribute to the development and fostering of strong working relationships and partnerships with internal departments, customers, and outside companies.

11) Works under moderate supervision.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy’s Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, ‘U.S. Export Control Laws’). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. ‘Green Card Holder’), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (‘Pinnacle West’) maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Location-Based Role:

This position requires employees to work at the (Location), with some flexibility. Flexibility will be determined with the hires employee and leadership, but the ultimate decision is the company’s.

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