Customer Relations Advisor
Cox Automotive
The Customer Services Team is a busy and integral part of Cox Automotive.The Central Complaints department sits alongside our Legal and Finance teams and supports teams across the UK managing escalated complaints from first point of contact through to resolution.The purpose of the Central Complaints team is to provide exemplary complaint resolution and customer service to ensure a reasonable and consistent approach for our customers and to instil confidence that all issues are addressed with a “get it right first time” strategy to promote customer satisfaction and avoid repeat complaints.An overview of the role:The Customer Relations Advisor role is to provide expert complaint handling, ensuring all complaints are acknowledged and managed in a timely manner whilst driving a culture where customers are treated fairly. You will deal directly with customers via email, letter, telephone, or escalations direct from business areas and Senior Management.The Customer Relations Advisor will provide the highest level of customer care, service, and resolution, supporting high profile cases, and escalations to our leadership team. All work will be in line with our customer and business Key Performance Indicators (KPI’s) whilst continually maintaining Cox Automotive’s Service Delivery strategy, recommending improvements where necessary.Key objectives and deliverables this role is accountable for:
Specific skills, knowledge and experience required to be able to successfully deliver the role:
STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment agencies and we’re not looking to add to our PSL.We do not accept unsolicited agency CV’s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV’s.#INDARCox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
£26555 per year
Leeds
Thu, 17 Oct 2024 07:00:46 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.
Job title: Instructional Specialist (Hiring for Multiple Specialties) Company Selected Job description Free job-searching +…
Job title: FULFILMENT AND ASSET MANAGER Company Speedy Hire Job description SummaryFulfilment and Asset Manager…
Job title: Grand Opening - Hiring Experienced Automotive Store Leaders Company Mavis Discount Tire Job…
Job title: Assistant Manager Company Première Moisson Job description Are you looking for a new…
Job title: Electronic Monitoring Support Officer Company Adecco Job description Join the Team That Keeps…
Job title: Production Associates; Orange - Hiring 1st and 2nd Shifts Company Express Employment Professionals…
This website uses cookies.