Customer Relations Team Leader

Job title:

Customer Relations Team Leader

Company

IKEA

Job description

Customer Relations Team Leader“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationExeterEmployment typeFull Time PermanentDepartmentCustomer RelationsDeadline2025-03-23You already applied for this job.Candidate profile (text) – Default language Make millions of people look forward to going home!If you’re a natural leader with established experience within a retail environment, have a passion for home furnishings and are looking to grow your career with IKEA, this may be the perfect role for you!Join IKEA Exeter as a Customer Relations Team Leader and be an ambassador for an excellent Guest Experience from the front door to payment and after sales.Applications close Sunday, 23 March (5pm). Interviews will be the week beginning Monday, 24 March. Planned induction for successful candidates will be 26/27 April.WHAT WE OFFER

• Starting salary of £30,000 per annum dependent on skills and experiences
• 39 hours a week, working 5 days over 7, including alternate weekends.
• We operate 7 days a week to meet the shopping needs of our guests, this role will require availability to work during the day, late evenings, and full weekends.
• We are happy to discuss flexibility and your availability at interview.

WHAT YOU’LL NEED TO HAVE
You will bring previous experience leading a team in a retail or guest-facing environment. You can build and retain long-lasting relationships with new and existing guests in a multichannel retail environment.You will be responsible for ensuring a positive and joyful experience for all guests to the IKEA store and can inspire your team to achieve common goals. You will be a people-person and natural problem solver and can adapt to changing priorities through setting clear expectations for your team.WHAT YOU’LL BE DOING DAY TO DAY

• You will support a team of co-workers in a guest facing role, ensuring guests leave with a positive impression of the IKEA store and want to return and shop again.
• Every day you will work to ensure your team have the knowledge, confidence and motivation to support guests make payments in an efficient, simple and friendly way.
• You work in an agile way, agreeing and implementing improved ways of working and following up to ensure we have been successful in resolving issues for future guests.
• Follow cash handling procedures to ensure the security of money handling.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.First step: Please attach an updated CV with your application so we can get to know you better.Second step: If successful you will be invited to an interview with one of our hiring managers.Come see things a little differently with us and be part of creating a Wonderful Workday.IKEA reserves the right to close a job vacancy earlier than originally advertised.For any advice or support, email ari.davies-ho4@ingka.ikea.com and I’ll be happy to help!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Expected salary

£30000 per year

Location

Exeter

Job date

Sun, 09 Mar 2025 06:39:23 GMT

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