Customer Relationship Lead

Job title:

Customer Relationship Lead

Company

Incora

Job description

CUSTOMER RELATIONSHIP LEAD – UKOur Incora Story is really taking off – we’d love you to join us for the journeyDue to a new contract win, we have an exciting opportunity for a Customer Relationship Lead. This new role can be based out of any of our UK sites (Derby, Mirfield, Crawley or Woking) and comes with great potential for future growth and development.THE ROLEThe Customer Relationship Lead is responsible for the interface and management of the customer delivery relationship with a key focus on:

• Reviewing customer KPIs to monitor the business performance against customer expectations and to highlight trends and issues that might impact customer delivery and satisfaction
• Orderbook management
• Being the first point of escalation to customers and ensuring customer service corrective actions plans are deployed effectively
• Managing and reviewing forecasting input, sales budgeting, inventory variances to support business planning and inventory holdings
• Tactical customer management and internal stakeholder liaison to be the voice of the customer within Incora
• Participate and implement continuous improvement actions to enhance business performance

ABOUT YOUYou will be exceptional at B2B customer service, understanding and actioning customer requirements and dealing with customers will be at the heart of everything you do. You will have the skills to build long-term relationships with stakeholders and have the ability to prioritise workload.Monitoring account performance and taking accountability of any issues that may arise as well as driving continuous improvements.Intermediate Excel and presentation skills are a must for this role and experience of using MRP system will be desirable.We are interested in people from all backgrounds and experiences working in a position where customer excellence is at the heart of what you do. We are looking for people with the desire and attitude to learn, jump at opportunities and grow into the role.It would be advantageous for candidates to have worked in Aerospace, Automotive or have experience of working in a manufacturing environment although this is not essential.Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

In return we will offer the things that matter

• Starting salary between £29,000 to £35,000 dependent on experience
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to enjoy life as well as work, so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well.
• Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you.We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don’t hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it’s a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

Expected salary

£29000 – 35000 per year

Location

Derby

Job date

Mon, 11 Nov 2024 04:19:06 GMT

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