Customer Service Advisor

Job title:

Customer Service Advisor

Company

National Express

Job description

We have a fantastic 19 hour part time opportunity for a Customer Service Advisor to join our team at Milton Keynes Coach Station.This onsite role will include shift work, working 3 days a week.Shifts will be be between on 08:15am and 19:15pm.The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy environment, selling tickets in and around Milton Keynes, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.Successful applications will be invited to attend an onsite assessment on Friday 4th OctoberWhat you’ll do…

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment

What you’ll need…

• English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good level’s of stamina is required as you will need to be available to assist customers inside and outside the coach station for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands.

What we offer in return for your hard work and commitment…

• Free Coach travel for yourself
• Complimentary coach travel for a Nominated Person
• 50% discount for friends and family on full fares on our coach services
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK’s largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.arrow_upwardThings to Note…At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.arrow_upwardYou are applying for…Customer Service AdvisorSalary: £12 per hourWorking Pattern: Part TimeContract Type: PermanentLogin OR RegisterFirst NameLast NameHouse Number/NameAddress Line 1Address Line 2Town/CityPostcode/ZipMobile NumberCurrent EmployerCurrent Job TitleSave and ContinueSavedtask_altUnsaved changeserrorPlease upload your CVSimply drag and drop your CV here, or select a file from your machineDrop here upload_fileSelect FileFor Security purposes you can only upload the following types of documents:Documents (.doc, .docx, .pdf)Images (.jpg, .jpeg, .png)Save and ContinueSavedtask_altUnsaved changeserrorQuestionsAre you eligible to work in the UK? Yes NoAre you over the age of 18? Yes NoCan you confirm you are able to get to and from the vacancy location for the shifts listed on the advertisement? Yes NoWhere did you hear about this vacancy?Inclusivity is at the heart of what we do at National Express. We are a Disability Confident Committed organisation and will offer an interview to candidates with disabilities or long-term conditions who meet the minimum skills criteria for the role. If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?Have you ever worked at National Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?Are you a Service Leaver/ Veteran or a Spouse / Family member of a Service Leaver?Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.? 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This doesn’t mean we won’t consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn’t suitable.Save and ContinueSavedtask_altUnsaved changeserrorDisabilityAccording to the definition of disability do you consider yourself to have a disability?Yes No I do not wish to disclose whether or not I have a disabilityIf you have ticked [Yes] to the Disability question above, reasonable adjustments can be requested and made available should you be invited to interview (additional help, access or adjustments you will require to support you) during the recruitment process because of a disability, health or mental health condition.Do you require any reasonable adjustments? Yes NoPlease tell us more about the additional help, access or adjustments required to support you during the recruitment process because of a disability, health or mental health condition. (please be aware this information could be shared with the Hiring Manager).?Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: .Save and ContinueSavedtask_altUnsaved changeserrorEquality, Diversity and InclusionEthnicityDate Of BirthGenderReligion?We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.Save and ContinueSavedtask_altUnsaved changeserrorThe following sections are incompletePersonal Details Go to section arrow_upwardCV Go to section arrow_upwardQuestions Go to section arrow_upwardCriminal Convictions Go to section arrow_upwardDisability Go to section arrow_upwardEquality, Diversity and Inclusion Go to section arrow_upward?!Once you are happy with your application please click ‘submit application’ below

Expected salary

£12 per hour

Location

Milton Keynes

Job date

Fri, 20 Sep 2024 23:20:23 GMT

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