Customer Service Advisor

Job title:

Customer Service Advisor

Company

Unum

Job description

Job Posting End Date: August 29Who are we?We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.The roleWhat will you be doing? Customer Service Advisor
Dorking or Basingstoke
Hybrid
2 days per week in office
Salary: £23,500What will you bring?We are holding Hiring Events in our Dorking Office (Unum, ) on Thursday 5th September. There will be a morning session(9:30am-11:30am) and afternoon session (1pm-3pm).Applying to our event will not secure your place to a session until you have heard from a Unum representative.The event will include an introduction to Unum & our customer services department, a competency interview and a practise exercise.If you are successful within this role, your start date will be 7th October and you will be based in our Dorking office.The Customer Service Advisors are the face of our business, to be successful in position you will:

• Be proactive, curious and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide policy, quote or renewal information
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis
• Have a willingness to learn

The successful Customer Service Advisors can expect:

• Full training
• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Monday – Friday (no weekends)
• Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance.From our experience, this position is commutable from Reigate, down to Crawley and across Guildford.#LI-AM1#LI-hybridWhy join us?At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .Company: Unum UK

Expected salary

£23500 per year

Location

Dorking, Surrey

Job date

Wed, 14 Aug 2024 23:23:31 GMT

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