Customer Service Advisor – Fixed Term
PGL
Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible Customer Service Advisor to join our friendly and dedicated team in ROSS-ON-WYETHE ROLEThe UK Schools & Groups department generates revenue in excess of £60 million and as a Customer Services Advisor you will be liaising with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to facilitate their bookings. You will provide a high level of customer service in order to meet customers’ needs and to secure future re-bookingsWorking in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you’ll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.Key responsibilities include:
IS THIS YOU?The successful candidate for this role will have strong personal organisational skills, with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment, whilst working to strict deadlines.THE PACKAGEWe are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.
For a full Job Description and Personal Specification please clickFor further information on this role please contact Caroline Luckett (Customer Services Supervisor) at caroline.luckett@pgl.co.uk.We hire the best talent and value a diverse, inclusive team. However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually. More information on DBS checks is available on the gov.uk .
Ross-on-Wye, Herefordshire
Thu, 29 Aug 2024 05:53:36 GMT
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