Customer Service Agent – Afternoons and Nights

Job title:

Customer Service Agent – Afternoons and Nights

Company

Harper Recruitment Group

Job description

Customer Service Agent – Afternoons and Nights
Remote Working with training in Nottingham
From £12.10 per hour
Monday-Friday 37.5 hours
Ongoing temporary position – start dates in October!Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for passionate individuals to form a motivated and thriving team.
Shift patterns;
13:00 – 22:00
17:00 – 02:00
19:30 – 04:00What does the role involve?

• Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
• Investigating and resolving customer complaints
• Liaising with internal teams, B2B, customers, and couriers
• Processing orders, payments, returns, replacements, and refunds
• Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
• Performing other customer-based administrative duties
• Managing fluctuating workloads

Who are we looking for?

• Proven customer service experience from office, call centre, retail, hospitality or similar
• Bubbly and passionate communicator
• Adaptability and team player
• MS Office proficiency (Word, Outlook, Excel)

Submit your CV today to apply!
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. We are also hiring for remote weekend workers for this position.

Expected salary

£12.1 per hour

Location

Derby – Nottingham

Job date

Sat, 12 Oct 2024 03:15:26 GMT

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