CUSTOMER SERVICE ASSOCIATE III in KATY, Texas

hiring-jobs.com

CUSTOMER SERVICE ASSOCIATE III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company’s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy.

THIS IS NOT A REMOTE ROLE

Given the sensitive nature of this facility under International Traffic in Arms Regulations (ITAR), only U.S. Persons are eligible for employment. Compliance with federal law mandates identity verification and confirmation of eligibility to work in the United States, alongside completion of the required employment eligibility verification document upon hire.

  • Interface on a day-to-day basis with inbound customer requests, redirecting as necessary.

  • Process requests for quotations and proactively communicate with customers.

  • Conduct quote and order processing within the company’s ERP systems.

  • Perform contract reviews on quotes and orders to ensure accuracy and compliance.

  • Progress and expedite orders as requested to enhance customer satisfaction.

  • Handle customer returns and cancellations efficiently.

  • Investigate credit and debit requests and queries, issuing necessary credits or debits.

  • Participate in team meetings to discuss key performance indicators such as On-Time Delivery (OTD) and backlog, addressing general support issues.

  • Assist with data collection and entry for reporting purposes, contributing to operational efficiency.

  • Collaborate with external services, including Legal and Compliance departments, to ensure a comprehensive customer service experience.

What your background should look like:

  • Excellent interpersonal skills, fostering effective communication.

  • Demonstrates an excellent telephone manner, ensuring positive interactions.

  • Proficient in Word, Excel, and Outlook, facilitating efficient task management.

  • Flexible and adept at working under pressure to meet tight deadlines.

  • Capable of communicating effectively with customers and stakeholders at all organizational levels.

  • Demonstrates initiative and teamwork, contributing effectively to collaborative efforts.

  • Possesses 5-7 years of experience in a comparable industrial Customer Service/Sales environment.

  • Exhibits an organized and methodical approach with meticulous attention to detail.

  • Shows proficiency in handling customers and operating within a customer-centric environment.

  • Has a working knowledge of ERP systems, enhancing operational efficiency.

  • Exposure to Defense and Oil & Gas industries is desirable but not essential.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

COMPENSATION

• Competitive base salary commensurate with experience: $39,120 – $58,680 (subject to change dependent on physical location)

• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location:

KATY, TX, US, 77493

City: KATY

State: TX

Country/Region: US

Travel: None

Requisition ID: 124997

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the “Company”) is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.







To help us track our recruitment effort, please indicate in your cover/motivation letter where (hiring-jobs.com) you saw this posting.

Share

Administrative Director of Care/IPAC – Full Time

Job title: Administrative Director of Care/IPAC - Full Time Company Villa Marconi Job description We…

3 minutes ago

Kitchen Porter Sodexo Live

Job title: Kitchen Porter Sodexo Live Company Sodexo Job description We're experience makers.And relationship builders.And…

4 minutes ago

Part Time Dietitian

Job title: Part Time Dietitian Company Compass Group Job description Position Title: Part Time Dietitian-…

5 minutes ago

CCO Control Partner

Job title: CCO Control Partner Company Barclays Job description In a Controls role, you'll ensure…

6 minutes ago

Warehouse Operator

Job title: Warehouse Operator Company SGS Job description Company DescriptionAs a global leader in sustainability,…

24 minutes ago

Software Engineer – Data Experience

Job title: Software Engineer - Data Experience Company Disney Entertainment & ESPN Technology Job description…

31 minutes ago
For Apply Button. Please use Non-Amp Version

This website uses cookies.