Customer Service Associate in San Antonio, Texas

Customer Service Associate

San Antonio, TX (Location is Non-Negotiable)

The Customer Service Associate position will be responsible for the following duties:

Job Description

• Perform outbound calls to other health insurance carriers to verify private health insurance information

• Collect policy information from health insurance carriers

• Verify client’s insurance information

• Accurately enter insurance data into Third Party Liability (TPL) database

• Verify health insurance policy information via health insurance carrier’s web portal

• Maintain a Service Level Agreement (SLA) quality score of 98% or better

• Perform special research with third party carrier websites

• Track projects for timely follow-up and completion

• Perform other duties as assigned

Job Requirements

• Must be able to work a Monday-Friday schedule, 8:00 a.m. to 5:00 p.m. Central Time

• Occasional voluntary overtime on Saturday from 8:00 a.m. to 12:00 p.m. noon

Basic Qualifications

• Minimum of 1 year Customer Service experience in a Service Delivery Operations environment

• Minimum of 1 year experience with Microsoft Office Products

Preferred Qualifications

• MS Office experience to include Excel (data entry/filtering and sorting)

• Analytical and research problem-solving skills

Professional Qualifications

• Strong organizational skills

• Excellent verbal and written communication skills with the ability to interact professionally

• Observe professional standards of conduct, including attendance, professional behavior, and dress code

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

The application window for this job will remain open until at least 08/09/2024. However, if this date has passed, please note we are still accepting applications.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $19.33 to $31.15

Colorado $19.33 to $26.88

District of Columbia $20.58 to $28.65

New York $17.88 to $31.15

Maryland $17.88 to $24.90

Washington $20.58 to $28.65

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.