Customer Service Associate – Premium Audit in Pierre, South Dakota

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Service, Premium Audit

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$36,500.00 – $60,200.00

Target Openings

6

What Is the Opportunity?

The incumbent handles customer service calls and emails of a routine nature and is able to resolve most of the less complex calls, seeking guidance and direction as needed. Responsible for providing direct customer service to insureds, agents, and internal customers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

• Communicates with insureds and agents on less complex questions regarding policyholder report completion and premiums developed at audit.

• Explains routine audit results and terminology on vouchers for commercial lines insurance policies.

• Researches and identifies problems and disputes raised by insureds or agents by using imaged file, Workers Compensation, General Liability, and Classification manuals.

• Documents insureds concerns and all subsequent action taken by the department.

• Resolves issues and responds in a timely manner to questions from agents and internal/external customers.

• Analyzes incoming calls/emails to determine if audit is correct, if revision is needed or if account should be referred to a resolution specialist.

• Communicates with Audit Managers when information is received from insured concerning physical audit.

• Assists Accounting and Marketing offices with referrals regarding audit information or procedures.

• Maintain current working knowledge of basic rules, regulations and classification procedures applicable to premium determination.

• Maintains a working knowledge of state regulatory auditing requirements.

• Maintains a working knowledge of Commercial Line insurance and Premium Audit procedures.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• One or more years exposure to call center or insurance/premium audit work experience is preferred.

• Excellent oral and written communication skills required.

• Strong analytical and reasoning skills preferred.

• Good Microsoft Office skills preferred.

• Clearly expresses ideas, recommendations, etc. verbally and in writing preferred.

What is a Must Have?

• High School diploma required.

• One year work experience in a customer service role.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .