hiring-jobs.com
We’re thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers. Responsibilities include but are not limited to: processing claims, providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.
ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Responds to standard questions and concerns from customers; follows-up with common questions to document nature and status of claim; communicates in a clear and educated manner.
Processes routine or standard claims and a variety of forms based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate; requests and reviews photos/receipts to complete processing if necessary.
Receives incoming calls from consumers to resolve claims; utilizes judgement and problem-solving skills to deliver accurate information in a timely manner; makes outbound phone calls to consumers; documents information as required.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.
Serves as a mentor to new hires or other staff, which may include providing direction and training.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
SKILL REQUIREMENTS:
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (hiring-jobs.com) you saw this posting.
Job title: Labourer in Aberdeen AB25 Company CG Influence Limited Job description Core Group are…
Job title: School Building Leader (Hiring at Multiple Levels) Company Selected Job description Free job-searching…
Job title: Assistant Manager Company Compass Group Job description Working Title: Assistant Manager Employment Status:…
Job title: Manager Immunology Regulatory Medical Writing Company Johnson & Johnson Job description Manager, Immunology…
Job title: SEN TA Company Randstad Job description SEN Teaching Assistant - Join Us in…
Job title: Planned Parenthood Votes Canvasser Company The Outreach Team Job description Hiring Immediately -…
This website uses cookies.