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Provides training and development to all customer service employees, new hire training, refresher training, and ongoing development classes for employees. Monitors and tracks staff performance to assess training effectiveness and call quality metrics. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures.
High school or GED required. Bachelor’s degree in business administration, or related field preferred.
Minimum five (5) years’ experience to include training, curriculum development, call center experience and/or customer service experience.
Strong knowledge of call center operations and processes. General knowledge of commonly used training concepts, practices, and techniques. Excellent organizational and time management skills, oral, written, and interpersonal communication skills, and strong presentation skills. Proficient computer skills and related software; Microsoft Office, Excel, Word, and Power Point.
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.
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